Workshop Manager

About the position

Workshop Manager required for an automotive retail and service company based in East London 

Job Purpose:

The Workshop Manager is responsible for overseeing the day-to-day operations of the service and repair workshop. This includes managing staff, ensuring high-quality service delivery, maintaining safety standards, and optimizing efficiency to meet customer satisfaction and business goals.

Key Responsibilities include but are not limited to the following:

• Supervise and coordinate the daily operations of the workshop.
• Manage a team of mechanics, technicians, and support staff.
• Ensure timely and accurate diagnosis, repair, and servicing of vehicles.
• Monitor workflow and allocate jobs to technicians based on priority and skill level.
• Maintain quality control and ensure all work meets manufacturer and industry standards.
• Liaise with customers to provide updates and resolve any queries or concerns.
• Manage inventory levels and ensure the availability of parts and tools.
• Ensure compliance with health and safety regulations.
• Maintain accurate records of work performed, parts used, and costs.
• Assist in budgeting and managing workshop expenses.

Qualifications and Experience:

• Matric or equivalent (Mechanical/Technical qualification preferred).
• Proven experience in an automotive workshop environment, with at least 3–5 years in a supervisory or managerial role.
• Strong technical knowledge of vehicle repairs and maintenance.
• Excellent leadership and team management skills.
• Good communication and customer service abilities.
• Computer literacy (job card systems, MS Office, etc.).

Key Competencies:

• Problem-solving and decision-making
• Attention to detail
• Time management
• Conflict resolution
• Customer focus
• Team leadership

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.

 

Desired Skills:

• Communication
• Diesel Mechanics
• Leadership
• Management
• Supervising