Workforce Management Specialist

About the position

Analyse, design, configure, implement workforce management data driven designs for customers. Provide after sales support. Support to the sales team for new deals and demonstrations. Provide mentorship and assistance to fellow WFM integration consultants.

KEY RESPONSIBILITIES:

• Design and plan WFM Integration for clients
• Understand the WFM blueprint and configure the system and its integration according to the customer's requirements
• Design new business and system processes
• Define and guide customers on business processes and policies
• Create Technical and Functional design documents
• Facilitate the population of the blueprint
• Consult with and advise customers on best practice, industry standards and legislation compliance
• Solution craft complex requirements
• Engage with IT regarding any security related requirements
• Integrate WFM systems with customers systems
• Liaise directly with customer's 3rd party vendors (e.g., payroll system, master data and HR) where necessary to for effective integration
• Facilitate integration testing
• Conduct Training for WFM customers and Internal requirements
• Conduct end user training with client's superusers

Delivery

• Assist Project Management department with Project approach and planning
• Participate and contribute to project post-mortem meetings
• Work alongside Project Manager to ensure successful project closure and hand over
• Provide after sales support
• Provide end to end system support to clients (on-site and remote)
• Attend to assigned service calls promptly for optimum resolution
• Use the UKG global support system to log and resolve complex product issues
• Provide Help Desk support
• Provide root cause analysis upon customer's request

CORE RESPONSIBILITIES:

• Constantly and proactively Learn about and understand the entire UKG integration product line
• Use the UKG On-line library as a source of technical information
• Use the Product Forums to log questions and receive responses from other Consultants and UKG
• Reps around the world
• Stay abreast of changes that occur in UKG' day-to-day business
• Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction
• Ability to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excel

Educational Qualifications:

• Matric (Essential)

Advantageous

• Tertiary IT qualification (Certificate / Diploma / Degree)
• Dell Boomi (Certification)
• Cloud (Certification)
• Microsoft certifications (Operational systems and database)

Experience:

Essential

• At least 5 - 10 years' experience in system integration and networking
• PC application software experience (MS Office Suite)
• Extensive experience implementing or supporting enterprise software applications and hardware
• used in web environments
• Preparing functional and technical solution design documents and "Configuring" and delivering the solution to the customer
• Experience with requirement gathering solution design and implementation
• Software design lifecycle management experience
• Microsoft operating systems and SQL database systems experience

Advantageous

• Time and Labour management system experience
• Dell Boomi integration experience (UKG, HRIS and other 3rd party systems integration)
• Experience in 3-tier web-based technology
• SQL Reporting and Integration
• Cloud Technology Experience (AWS, Azure, GCP)
• Database Administration and Development (SQL and Oracle)
• Business Intelligence reporting
• Java Scripting

Skills

Essential:

• Knowledge of Mobile technology
• Excellent customer relations skills
• Soft skills associated with effective customer communications and account management
• Ability to coordinate and organize / multi-tasks to achieve training vision
• Time management skills
• Windows server experience
• SQL
• Troubleshooting skills and incident management

Advantageous:

• Knowledge of Cloud computing
• Understanding of Labour Management systems
• UKG configuration experience
• SQL Reporting services
• SQL Integration services
• Visual Studio
• Oracle
• Workforce Dimensions
• Dell Boomi

Other requirements:

• Must be willing to travel, locally and internationally to customer sites
• Must have own vehicle and driver's license

Desired Skills:

• payroll system
• master data
• HR