About the position
The Workflow Automation Administrator will be responsible for running daily operations of the AVBOB workflow systems. The administrator works with the Workflow Engineer to manage and oversee the document management applications and document workflows in the shared Documentum infrastructure environment. The individual is responsible for supporting, planning, minor development, re-designing/modifying, testing, installing, configuring, and optimizing all existing document management systems and takes the lead from the Workflow Engineer on new design and development of business requirements.
Key Performance Areas:
- Collaborate with business analyst on minor projects to understand business requirements and make recommendations on possible workflow designs.
- Translate business requirements into workflow designs and work with the Workflow engineer to turn design into functional architecture.
- Be responsible for daily operation of all AVBOB workflow and document management systems, ensuring system uptime and availability to AVBOB business users, by doing daily check, and proactively doing required maintenance, software upgrades according to N-1 standards, and assisting Microsoft administrators when applying monthly security updates on server operating systems related to the workflow environment.
- Plan and implement timeous upgrades of the platforms to industry supported versions of systems by working with Workflow Automation Engineer to ensure minimal impact to business operations.
- Follow best practise and confirm that operational environment is fully documented and SOPs (Standard Operating procedures) for the workflow and document management applications are kept up to date for existing applications and created after new designs are implemented.
- Work closely with the service desk lead to optimise the support process around workflow automation and document management systems by building knowledge article fit for use during first call resolution done by the service desk.
- Work closely with SQL DBAs to ensure daily, weekly, and monthly maintenance tasks, required according to application best practises, on databases for systems in your 3 responsibility are set up, maintained, and optimized after new development and system upgrades.
- The Workflow Automation Administrator provide subject matter expertise to evaluate new software technologies; work with AVBOB business, software vendors, and internal teams within the IT organization to support and or troubleshoot application related work such as customer requests and or incidents as applicable.
Desired Skills:
- Verbal & Written communication
- Critical thinking skills
- Problem-solving
- Planning & Organisisng
- Analytical skills
