Warranty Clerk

About the position

UMHLANGA
Join a reputable automotive team committed to efficiency and customer service. Excellent opportunity for a candidate with proven warranty claims experience.

Our client is a well-established player in the automotive industry, known for delivering reliable service and aftersales support.
The successful candidate will be responsible for managing all warranty-related processes, ensuring accurate claims submissions and maintaining compliance with manufacturer standards. This role requires close collaboration with all departments and a strong focus on administrative accuracy. It offers a structured environment suited to someone who thrives on efficiency and problem-solving.

Key Responsibilities

• Process and submit warranty claims accurately and timeously
• Monitor and track claim approvals, rejections, and follow-ups
• Maintain and update warranty records and documentation
• Liaise with service, parts, and sales departments regarding claim-related matters
• Ensure compliance with manufacturer and company warranty policies
• Prepare and submit reports on warranty activities
• Coordinate audits and respond to audit queries
• Manage warranty claim adjustments and corrections
• Verify parts and labour charges against claim requirements
• Assist in identifying warranty trends and recurring issues
• Support other departments with warranty-related queries
• Provide administrative support across the dealership when needed

Key Attributes

• High attention to detail
• Strong communication and interpersonal skills
• Deadline-driven and organised
• Ability to work independently and in a team
• Problem-solving mindset

Requirements

• Matric certificate
• Minimum 2 years of experience in a warranty clerk or similar role
• Experience in processing warranty claims within the automotive sector
• Strong administrative and computer skills
• Familiarity with dealership systems such as Keyloop, Drive, or similar platforms
• Ability to support multiple departments

Remuneration
R12 000 – R16 000 per month, depending on experience

Only shortlisted candidates will be contacted***

Desired Skills:

• Automotive Warranty Processing Experience
• Meticulous and attentive to detail
• Excellent communication Skills
• Strong administration
• Ability to work overtime