About the position
RCL FOODS is one of South Africa's leading food manufacturers, producing a broad basket of branded and private label food products in multiple categories, from household staples to value-added and speciality offerings. We have a powerful Purpose and Vision which act as our compass, providing direction to all we do in our Value-Added Business.
Duties & Responsibilities
Strategy Execution
- Work closely with the rest of the Business to ensure the delivery of an integrated supply chain Benefit and strategic target achievement.
- Work in conjunction with the Planning manager to co-create and execute an integrated demand and supply strategy.
- Facilitate integrated customer service excellence delivery by managing relationships and interaction with the cross functional teams.
- Drive the implementation of improvements in operating processes and systems to optimise warehouse and transport efficiencies.
- As a central point in the supply chain, identify supply chain bottlenecks and opportunities and develop solutions through collaboration with all relevant parties internal and external to the business.
- Conduct weekly management meetings to address challenges, review performance and plan for future optimal performance.
Warehouse Management
- Management of stock levels both internally and through out the secondary network
- Initiate and manage stock loss reduction Programs.
- Optimise onsite receiving (waste) and despatch of Finished goods facilities, equipment, and processes (including documentation) to ensure efficient vehicle turnaround times.
- Minimise incorrect loading and theft through implementation of robust on-site processes and security measures.
Pallet Management
- Ensure returnable pallet agreements are in place.
- Manage the returnable pallet recycling project internally and with the secondary distributor to maximise the savings benefit.
Logistics Management
- Manage the overall operational relationship with the Primary and secondary distributor.
- Continually looking for opportunities to maximize Primary distribution.
- Ensure continuous improvements in reverse logistics and processes by on-the-job observation, benchmarking and analysis
- Drive the Logistics team on a daily basis to ensure it deploys stock throughout the network to effectively meet customer service levels at minimal cost.
- Daily optimal scheduling of trucks to the secondary network and customers
- Utilise regular communication channels and team meetings to promote continuous improvement and best practice on a daily basis.
- Work collaboratively with Logistics providers, sales team, and the planning team to calibrate Min-Max levels for seasonal and peak demand.
- Meet with the distribution provider monthly do track KPIs, challenges and ongoing improvement projects.
Customer Service management
- Drive a customer service ethic and mindset throughout the organisation.
- Own customer service at an operational level for the complete network and ensure its implementation through operations, the call centre and all customer interactions.
- Ensure the resolution of all service level queries & results including Business waste reporting, graphs and analysis.
- Work closely with planning and the customer teams to identify and realize customer service excellence opportunities and drive the delivery of supply chain efficiencies and synergies.
- Drive customer collaboration to improve supply chain efficiency.
- Maintain monthly meetings with Strategic customers to track savings, challenges, and opportunities.
Risk Management
- Mitigate risks against people and physical assets.
- Ensure consistent application of the Group risk management policy across the depot.
- Ensure full legal compliance with all relevant legislation.
- Maintain and implement food safety standards across the depot.
- Ensure Security is maintained and that the appropriate investigations take place when incidents occur.
Information and Data Management
- Ensure the team accurately and regularly captures operating data onto the information system to enable access to reliable data and reporting for trend analysis and decision making.
- Analyse management information on a daily basis to ensure productivity logistics/distribution targets and standards are being met.
- Share relevant data with the management team to enable reliable business decision making.
Maintenance Management
- Manage the formulation of a maintenance plan that is aligned to the operation plan of the depot.
- Drive sustainable maintenance practices throughout the depot.
- Ensure that the maintenance practices are aligned to business standards.
Financial Management
- Manage and compile the annual budget with the relevant stakeholders.
- Manage cost to ensure the lowest cost storage, distribution, and the optimal utilisation of assets.
- Report on a Monthly Basis the actual Vs Budget and work with the relevant teams to address areas of non-conformance proactively.
- Ensure all general ledger accounts are reconciled and deadlines met.
Leadership
- Drive delivery of customer service within the distribution teams through effective KPI management
- Using agreed KPIs, drive continuous improvement with the outbound supply chain.
- Prepare and manage monthly shift schedules for all warehouse staff.
- Provide support to staff and ensure queries are handled appropriately.
- Development of people by coaching and identifying training needs and work with HR to implement.
- Manage performance and address issues.
Desired Experience & Qualification
Qualification
- Degree, preference given to the field of logistics and supply chain management
Skills and Experience
- Minimum of 5 years experience in a Logistics and Warehouse Management role
- Fully operational in "Plan" processes
- Working knowledge of S&OP
- Understanding of "Make" and "Source" processes.
