About the position
Our Client is Looking for a Waiter to join their team
Area/Location: Franschhoek, Cape Town
Overview:
An exciting opportunity is available for an experienced and guest-focused Waiter to join a luxury hospitality team. The role is responsible for delivering a refined dining experience, ensuring professional, warm, and discreet service in line with five-star standards. A passion for food, wine, and creating memorable guest experiences is essential.
Main Responsibilities:
- Greet guests warmly and professionally in accordance with service standards.
- Provide friendly, courteous, and professional service at all times.
- Understand the full sequence of service and anticipate guest needs.
- Maintain detailed knowledge of table allocations, dietary requirements, allergies, and special requests using the daily service sheet.
- Communicate all guest food requirements or allergies clearly to the kitchen team.
- Demonstrate complete knowledge of the food and wine menus to confidently assist and guide guests.
- Handle non-menu requests from guests, accommodating where possible.
- Recommend dishes, wines, and beverages, promoting menu items to enhance the dining experience.
- Address guest complaints and comments professionally, escalating when necessary.
- Stay updated on daily functions and special events to ensure readiness and seamless service.
- Clear, clean, and reset tables in accordance with quality standards.
- Assist with general cleaning tasks such as polishing cutlery, glassware, and cleaning service areas.
- Support stock-taking activities as needed.
- Restock fridges and bar areas following FIFO (First-In, First-Out) procedures.
- Assist with event set-ups, including picnics, braais, conferences, and other special functions.
- Accurately record transactions using the POS system (Easipos or similar).
Experience & Skills Required:
- Minimum of 2 years’ waitering experience in a high-end fine dining environment (hotel restaurant experience preferred).
- Strong knowledge of cocktails, wines, spirits, and general beverage service.
- Proficiency in POS systems (Easipos preferred).
- Confident in up-selling techniques.
- Excellent time management and attention to detail.
- Strong problem-solving skills and a guest-first mindset.
- Ability to perform well under pressure in a fast-paced environment.
Minimum Requirements:
- Matric Certificate
- Wine course certification (advantageous)
- A professional appearance and service-oriented demeanour
Desired Skills:
- Waiter
- Guest Service Server
- Food Service Professional
