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EQPlus

Vice President - Healthcare Operations Management (Clinical Data Abstraction)

EQPlus

  • Undisclosed
  • Permanent Management position
  • Cape Town Region
  • Posted 28 Aug 2025 by EQPlus
  • Expires in 34 days
  • Job 2620764
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About the position

An established and innovative global services company is seeking a senior leader to drive excellence in healthcare operations within a fast-paced, data-driven environment. The role focuses on ensuring seamless service delivery, optimizing operational efficiency, and managing high-performing teams to deliver exceptional results in clinical data abstraction and healthcare process management. The successful candidate will be responsible for strategic process improvement, customer satisfaction, and people management across large-scale operations.

Key Responsibilities:

  • Lead operational transitions with minimal impact on service delivery and ensure process stabilisation
  • Drive operational efficiency, cost optimisation, and performance improvements across teams
  • Partner with cross-functional teams to identify transformation opportunities and deliver measurable value
  • Ensure SLA adherence and maintain high levels of client satisfaction
  • Build and mentor high-performing teams, focusing on employee engagement, development, and retention
  • Support leadership in business development initiatives and process improvement strategies
  • Monitor financial performance, including revenue, gross margin, and operational KPIs

Requirements:

  • Graduate qualification required; postgraduate qualifications advantageous
  • Minimum 10 years of experience in healthcare operations management within a BPO or similar environment, preferably at a senior leadership level
  • Proven experience managing large contact centers and client relationships
  • Strong analytical, decision-making, and prioritisation skills
  • Excellent communication and interpersonal skills
  • Demonstrated ability to manage and develop high-performing teams

Desired Skills:

  • Healthcare Operations
  • Clinical Data Abstraction
  • BPO Leadership
  • Client Relationship Management
  • Contact Center Management
  • Process Improvement
  • People Management

Desired Work Experience:

  • More than 10 years

Desired Qualification Level:

  • Honours

Apply Now

EQPlus

About the agency

EQPlus is a Specialist IT & Financial Recruitment Consultancy with a team of highly experienced staff and shareholders, representative of South Africa's unique diversity. EQPlus is a Specialist Resourcing Services organization, specialising in the provision of contracting staff, permanent staff as well as Executive Search. We do IT your way. EQPlus is a leading provider of IT and Financial talent, on all levels of your business Founded in 1999, the dynamic team at EQPlus focusses on the following business units: EQ Resourcing EQPlus is able to supply top quality technical specialists in all technologies e.g. Mobile Technologies, Java, C#, SQL, Oracle, COBOL, Natural – all levels. EQ PLUS ensures that the candidate match the client’s skills requirement and the culture of the organisation. EQ Plus provides a personal service of exceptional value. EQ Professional Services EQPlus is highly experienced in the sourcing of Programme and Project Managers for short and long term positions, both local and internationally. Business Analysts/Business Process skills are also available with experience across multiple leading BA methodologies. EQ Staffing Solutions EQ Staffing solutions is designed to meet your needs, be it Teams, Fixed price or Executive search. Our offering includes bespoke application development skills across all the enterprise development platforms and technologies over the full lifecycle of a project. Why EQPLUS We have a track record of excellent service delivery on small and large scale recruitment projects. •Our team of inspirational bright minds enables us to provide business leadership in our field. •We provide Technology Expertise, using state of the art Recruitment Intellectual Property •We consistently provide quality candidates, at great value for money with passionate service delivery. •We serve clients and candidates spanning the technology and geographic landscape of South Africa. •We are a Total Talent Solution Centre of Excellence and have specialists that focus on the IT Industry. •We provide Executive Search appointments, Independent Contractors and Permanent Appointments including: oArchitects, oBusiness Analysts, oProject Managers, oAnalyst Programmers (Java, C#, PHP, Web Logic, SQL, Cobol, Universe, SAP, Oracle etc.) oNetwork Engineers (up to CCIE level). oMicrosoft Technology experts, oJava Application Development experts and oMobile Development experts. oFinancial Industry Professionals.

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