VAF Collections Agent: PWO

About the position

?? We’re Hiring: Collections Agent – VAF PWO (Post Write-Off)
?? Location: Pretoria East 
?? Salary: Up to R10,000 basic + Commission + Benefits

We’re on the lookout for an experienced Collections Agent with a strong understanding of post write-off collections in VAF, shortfall recovery, and strategic account rehabilitation. If you’ve got a passion for turning around tough cases and thrive in a high-pressure, high-reward environment — this one’s for you!
? Minimum Requirements

• Matric / Grade 12 (non-negotiable).
• 1-3 years in a call centre collecting on VAF accounts, post write off. 
• Excalibur systems knowledge. 
• Clear criminal and credit record.
• Proficient in English (other languages are a plus).
• Willing to work shifts, weekends, and public holidays if required.
• Comfortable with Microsoft Office and general computer literacy.

?? Experience Needed

• Familiarity with vehicle finance, collections, and banking products
• Knowledge of post write-off, off-balance, or shortfall account collections is a major advantage
• Experience using CACS and other banking platforms is beneficial

?? Skills That Will Set You Apart

• Excellent verbal and written communication.
• Solid negotiation and client engagement abilities.
• Confident handling high call volumes and deadline pressure.
• Understanding of NCA, FICA, and POPIA compliance.
• Experience with predictive and manual dialers.
• Strategic thinking when working on previously written-off accounts.
• Ability to identify recovery opportunities and engage legal teams where necessary.

Desired Skills:

• Collections
• Banking
• VAF
• PWO

Employer & Job Benefits:

• Pension Fund
• Medical Insurance
• Bonuses