About the position
VACANCIES FOR SENIOR RETAIL SALES CONSULTANTS - BEDROOM & SLEEP SOLUTIONS to be based in Edenvale, Fourways, or Fairie Glen
As a South African sleep and rest specialist, our client offer a curated range of mattresses, sleep systems, and accessories designed to improve quality of rest.
By combining sleep technology, expert guidance, and thoughtfully selected products, they help customers find the right sleep solution for their individual needs - the first time.
They are looking for Senior Retail Sales Consultants to be based in either Edenvale, Fourways, or Fairie Glen to guide customers through a calm, consultative, and science-backed sleep journey.
This role is about listening deeply, building trust, and providing expert advice that leads to meaningful outcomes for customers and sustainable sales for the business, supported by disciplined processes and a genuine commitment to better rest.
THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:
NON-NEGOTIABLE REQUIREMENTS:
- Matric / Grade 12 (or equivalent) qualification, combined with demonstrated experience in a retail sales environment and the ability to engage customers confidently on the shop floor and close sales professionally.
- Clear evidence of using consultative selling techniques (needs analysis, solution-based recommendations) rather than transactional or pressure-driven sales.
- A proven track record of achieving sales targets while maintaining positive customer relationships, repeat business, and minimal discount reliance.
- The ability to work accurately with POS and CRM systems, maintaining correct records, processing transactions efficiently, and minimising errors.
- Consistent attendance, punctuality, and reliability, with the willingness to work retail hours and weekends, combined with a strong commitment to customer service and brand representation.
WILL ALSO COUNT IN YOUR FAVOUR IF YOU HAVE:
- Experience in furniture, home goods, bedding, or mattress retail.
- Existing knowledge of sleep science, mattresses, or ergonomics (training can be provided).
- Experience generating positive online reviews (Google, Hello Peter, etc.).
- Strong upselling and cross-selling capability with accessories and add-ons.
- Experience building long-term customer relationships and referrals.
DUTIES WILL INCLUDE:
Customer Engagement & Consultation
- Greeting and engaging customers in a warm, calm, mature, and professional manner, creating a welcoming and pressure-free environment.
- Building rapport through genuine interest and emotional awareness, reading body language and adjusting approach accordingly.
- Assessing and qualifying customer needs by asking insightful questions about sleep concerns, lifestyle, budget, space, and preferences.
- Listening attentively and patiently, ensuring customers feel understood, valued, and supported throughout their journey.
Sleep Solutions Expertise & Product Guidance
- Developing and maintaining strong product knowledge across mattresses, bed bases, bedroom furniture, accessories, and promotions.
- Confidently discussing sleep-related topics and explaining how the right sleep solution impacts quality of life, health, and wellbeing.
- Guiding customers through the Comfort Solutions Lab Sales Process, clearly explaining the science, fitment process, and personalised recommendations.
- Presenting tailored solutions aligned to customer needs and budget, starting from premium options and working down where appropriate, without overwhelming the customer.
Sales Execution & Closing
- Applying consultative selling techniques to recommend appropriate sleep solutions without aggressive or transactional selling.
- Upselling and cross-selling relevant accessories (e.g. pillows, mattress protectors, bases, warranties) in a value-driven manner.
- Recognising buying signals and addressing objections calmly and confidently.
- Closing sales accurately and professionally without relying on excessive discounts, free delivery, or pressure tactics.
Customer Follow-Up & Relationship Building
- Conducting post-purchase follow-ups to ensure customer satisfaction and managing expectations around delivery or product use.
- Re-engaging undecided customers and maintaining relationships that lead to repeat business and referrals.
- Delivering a level of service that contributes to positive online reviews and long-term brand trust.
Operational Excellence & Administration
- Processing sales transactions accurately and efficiently using the POS, CRM, and inventory systems.
- Maintaining accurate customer records, CRM notes, and follow-up actions.
- Managing cash-ups, invoicing, and daily administrative tasks with attention to detail and integrity.
- Minimising errors and ensuring compliance with internal processes and standards.
Showroom & Brand Standards
- Maintaining a clean, organised, and inviting showroom that reflects the brand standards at all times.
- Ensuring pricing, promotions, displays, and merchandising are accurate and visually aligned.
- Proactively identifying and addressing stock, display, or store presentation issues.
Team Contribution & Continuous Improvement
- Working collaboratively with colleagues, managers, delivery teams, and customer service departments.
- Supporting, guiding, and mentoring junior team members where appropriate.
- Participating actively in training, coaching sessions, and product or process assessments.
- Sharing insights, feedback, and improvement ideas with management to enhance store performance and customer experience.
Desired Skills:
- Sales
- Retail
- Mattress
- Bed
- POS
- CRM
Employer & Job Benefits:
- Commission
- Medical Aid Contribution
- Provident Fund Contribution
