Position Overview
The Utility Analyst is responsible for analysing municipal and utility billing data to identify billing discrepancies, cost-saving opportunities, tariff optimisation strategies, and consumption inefficiencies across electricity, water, sewer, refuse, and related utility services.
The role focuses on supporting clients through detailed utility account analysis, data validation, reporting, query resolution, and ongoing utility management initiatives. The successful candidate will play a key role in assisting clients to reduce operational costs, improve billing accuracy, and optimise utility consumption across multiple sites and portfolios.
This position requires strong analytical capability, excellent attention to detail, advanced Excel proficiency, and the ability to interpret complex municipal billing structures and tariffs.
Key Responsibilities
Utility Billing Analysis
- Analyse municipal and utility accounts for billing discrepancies and overcharges
- Review electricity, water, sewer, refuse, rates, and related utility accounts
- Validate tariff applications and billing structures against municipal bylaws and tariffs
- Identify abnormal consumption trends and usage irregularities
- Conduct historical billing audits and recoveries
- Verify account calculations, levies, taxes, and charges
Data Analysis & Reporting
- Compile and maintain utility consumption databases and spreadsheets
- Analyse large volumes of utility and consumption data
- Prepare detailed analytical reports and savings summaries
- Generate client-facing reports and presentations
- Track cost-saving initiatives and recovery projects
- Assist with budgeting and forecasting utility expenditure
Client Support & Query Resolution
- Liaise with municipalities, councils, utility providers, and internal stakeholders
- Assist with logging and managing utility-related disputes and queries
- Follow up on account corrections, tariff amendments, and credit recoveries
- Maintain strong client communication and service delivery standards
- Provide analytical support to account managers and consultants
Utility Optimisation
- Identify opportunities for tariff optimisation and utility savings
- Assist with energy efficiency and cost reduction initiatives
- Monitor utility trends and recommend corrective actions
- Support metering and monitoring projects where applicable
- Contribute toward operational efficiency and sustainability objectives
Administration & Compliance
- Maintain accurate records and audit trails
- Ensure all reports and data are updated and correctly filed
- Support compliance with municipal regulations and industry standards
- Assist with process improvement initiatives within the utility analysis division
Qualifications (preferred)
- Diploma or Degree in:
- Finance
- Accounting
- Engineering
- Energy Management
- Data Analytics
- Property Studies
- Environmental Management
- or related field
Experience
- Minimum 2-5 years' experience in:
- Utility analysis
- Municipal billing
- Energy management
- Cost analysis
- Property utilities administration
- Financial/data analysis
- Experience working with high-volume accounts and large datasets is essential
- Previous experience within utilities, property management, facilities management, or energy management environments advantageous
Technical Skills
- Advanced Microsoft Excel skills essential
- Strong numerical and analytical ability
- Experience with utility management systems and reporting tools advantageous
- Understanding of municipal tariffs and utility billing structures advantageous
- Ability to work with large volumes of data accurately
- Strong reporting and reconciliation capability
Competencies & Attributes
- Exceptional attention to detail
- Strong analytical and problem-solving skills
- High level of accuracy and data integrity
- Ability to work independently and within a team
- Strong administrative and organisational skills
- Effective communication and stakeholder engagement
- Ability to manage multiple projects and deadlines
- Investigative mindset with strong commercial awareness
- Client-service orientated approach
Key Performance Indicators (KPIs)
- Identification of billing discrepancies and savings opportunities
- Accuracy and quality of utility analysis reports
- Turnaround time on client queries and investigations
- Recovery values and verified cost savings achieved
- Data accuracy and reporting compliance
- Client satisfaction and service delivery standards
- Efficiency in handling high-volume utility accounts
Preferred Industry Exposure
Candidates with experience in the following sectors will be advantageous:
- Utility Management
- Energy Management
- Property Management
- Facilities Management
- Commercial Property
- Municipal Services
- Renewable Energy
- Cost Consulting
- Engineering Consulting
- Infrastructure Services
Working Environment
- Fast-paced analytical environment
- High-volume data and reporting focus
- Collaborative client-service culture
- Exposure to national commercial and industrial client portfolios
- Opportunity to contribute toward sustainability and cost optimisation initiatives within South Africa's evolving utilities and energy sector
***Salary - R200,000.00 - R400,000.00 (Negotiable, based on skills, experience and in relation to current package)
