Utilities Portfolio Lead

About the position

Our Client who is in the utilities / metering services sector is looking for a Client Success Lead to manage & grow the Clients' portfolio
Minimum Requirements

• Grade 12, tertiary qualification (BCom) advantageous
• Five years of experience in the utility industry will be advantageous
• Proficiency in Microsoft Office with intermediate to advance Excel

Responsibilities

• Client retention & growth through additional services or more buildings
• Drive operational outcomes to exceed client expectations
• Build a professional relationship with the Clients’ key Stakeholders in conjunction with the Client Success Lead
• Maintain master client contact list
• Attend monthly utility meetings & take minutes and distribute agendas before and after meetings
• Attend ad hoc meetings with the Landlord, Tenants, Utility Consultants and various Workshops
• Engage with the client to determine requirements & present a full scope of solution, services and technologies
• Monthly billing approval & manage the billing process
• Quality control
• Ensure that the billing processed by the respective Utility Administrators
• Report on all recoveries and building related issues
• Attend to all Tenant queries
• Oversee all filed services and site work related issues, this includes full process for job cards, quotes, and installations
• Handle all escalated and higher impact queries
• Assist Client with resolving issues related to recovery ratios and elevated expenses
• Budgets and accruals, facilitate process vis the utility related financial management services
• Oversee any portfolio clean-up activities
• Global reporting of Client portfolio performance
• Internal staff management (Utility administrators)
• Where applicable, Council account approvals

TO APPLY:

• Only if you meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV.
• Please Apply Online and complete your registration via our website to enable and protect you as a candidate and to accept the new POPIA terms and conditions.
• This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL.
• However, you may remove your profile from AJ PERSONNEL when you are no longer in the job market.
• Please take note that the applicants who do not adhere to the minimum requirements will not be considered for the respective position.
• Note our clients may expire jobs at their own discretion.
• AJ PERSONNEL will only respond to shortlisted candidates.
• If you have not received a response within two (2) weeks from applying, your application was then unsuccessful for that specific position, however your profile remains on our system for future opportunities.

Desired Skills:

• Business development
• Client retention
• Billing approvals
• process & queries
• Utilities Manager