Travel Specialist

About the position

We are excited to offer an opportunity for an Inbound Program and Tour Specialist to join our team in Pretoria East. This role is ideal for a detail-oriented and service-driven individual with experience in managing inbound tours and travel programs. You will be responsible for overseeing the full process - from designing proposals and confirming bookings to coordinating logistics, managing suppliers, and ensuring exceptional client experiences. If you thrive in a fast-paced environment and enjoy delivering high-quality travel solutions, this position offers both challenge and growth.

Summary:

• To manage all aspects of Inbound programs and tours - from planning, quoting, converting and operational execution, as well as back-office process management (invoicing, debt collection)
• Understanding and meeting the yearly budget and margins set out.
• Key Responsibilities: (Include the following - list is not exhaustive and other related duties may be assigned)
• Be able to design proposals (programs or tours) as per client request
• To be able to present proposals to clients in the written form
• Responsible for managing all elements of a confirmed inbound program or booking (flights, accommodation and ground services)
• Responsible for managing supplier payments and deadlines
• Responsible for invoicing clients and ensuring that payments are received from clients
• Correspond with client to confirm logistics around the itinerary (email, telephone or skype)
• Attend site inspections and onsite services as required
• Prepare and distribute travel ddocumentation of all projects: Itinerary planning and layout
• E-tickets
• Vouchers
• Rooming lists
• Filing of all documentation recorded on the IME share drive
• Arranging flights and transport for delegates
• Prepare the working document or tour leader notes
• Reconciliation of program
• Full understanding and follow through of all divisional procedures and policies
• To ensure that tour and program files are updated at all times
• To ensure that financials are updated and accurate
• To ensure that financials are checked by the line manager and Accountant
• To ensure that the forecasting report is regularly updated
• To follow up with clients and suppliers continuously with regards to outstanding payments and information
• Maintain complete confidentiality with all company intellectual property.
• Establish and maintain relationships with travel vendors where applicable.
• Manage various deadlines and payments timeously.

• Monitor client feedback and implement quality control measures

• ATTITUDE AND VALUES

• Accepts responsibility and take ownership for own actions and duties
• Able to work in a high-pressured environment
• Sense of urgency - good time management
• Positive attitude, self-motivated and of sound judgement
• Teamwork
• Clear communication

• Quality assurance

• EDUCATION/EXPERIENCE

• Grade 12
• Bachelor's degree or relevant diploma in Tourism, Hospitality, Business Administration, or a related field an advantage
• At least 3 years' experience in Inbound Tours and programs
• An overall knowledge of local and regional services
• Fluent in English
• Basic knowledge in Word and Excel

Please apply on: [URL Removed]

Desired Skills:

• Inbound Tours
• Galileo
• Travel Management
• Itineraries
• Travel vendors
• Travel Arrangements
• Corporate travel
• Processing Of Bookings
• Reservations
• Bookings Administration

Desired Work Experience:

• 2 to 5 years Travel Agent

Desired Qualification Level:

• Diploma