About the position
Our client, a leading equipment mining construction; and earthmoving equipment supplier is looking for a French-speaking Training Specialist to join their team in Guinea, West Africa.
Reporting to the Regional Training Manager, the purpose of the role is to:
- develop and conduct training on MTS products
- conduct UAT's
- advise/assist customers on the use of IntelliMine® applications
- trouble-shoot and test applications
- design and deliver training packages to enable use of and enhance Modular supplied products.
- ensure training packages are competency based and are assessed with a variety of tools to ensure competency is achieved.
Duties will include, but are not limited to, the following:
- System troubleshooting
- Problem solve IntelliMine® application errors applying trouble shooting techniques to verify user system functionality
- Training Support
- Enhance customer competencies by providing training and support to develop client skills that enable optimal product usage that will generate profitable revenues for MMSA.
- Provide assistance to Sales staff in the generation of training quotes and proposals.
- Customer Support
- Provide high quality professional training support for customers across all Modular products developing procedures and standards for customer sites.
- Technical Support
- Provide dispatch operational direction to internal and external Customers during deployment of new systems and products by providing best practice training standards and procedures.
- Training delivery
- Develop training modules by creating documentation, audio visual and other tools to enable the delivery of professional training to generate profitable for MMSA revenue.
- Safety
- Adheres to safe working practices both on-site and in the office, consider the safety of self and others, reports safety incidences or unsafe working practices, appropriately assesses risks and reports/remedies unsafe working conditions.
- Training
- Mentoring Assists in the development of more junior trainers, provide feedback on their performance. Provide training and guidance to others within the office on the functionality of Modular products.
REQUIREMENTS:
- Relevant tertiary qualification
- A minimum education with a pass in year 12 Matriculation
- 3 Years' experience in training on Modular products and services
- 3 Years' experience in the development and delivery of training packages
- 3 Years' experience in mining operations
- French Speaking required
- Dialect knowledge of Malinki and Sousou advantageous
- Previous experience with Dispatch software advantageous
- Previous truck dispatching experience highly desirable with Modular product or similar
- Excellent communication skills
- Communicates in one-on-one and group situations appropriately, clearly, thoroughly, and accurately.
- Provides complete, reliable, and prompt information to others as needed.
- Transmits ideas and information in a clear and concise manner.
- Exhibits a positive, friendly, and helpful attitude in face-to-face and telephone interactions.
- Maintains confidentiality in communications that require discretion.
- Communicates professionally.
- Actively listens to others, gives appropriate feedback, and makes them feel comfortable.
- Training - Customer Focussed
- Focuses on customer needs - both internal and external.
Desired Skills:
- training specialist
- French
- Guinea
- contract
- MTs product
- UAT's
- IntelliMine
- modular products and services
- Dispatch