Training and Change Manager
iOCO Talent
- R Undisclosed
- Permanent Senior position
-
Botswana
- Posted 18 Apr 2025 by iOCO Talent
- Expires in 18 days
-
Job 2606979 - Ref iOCO03633
About the position
We are looking for a dynamic Training and Change Manager who will establish and drive digital transformation initiatives through effective training and change management programs. The position combines business analysis, training leadership, and change management to ensure successful technology adoption at scale.
What you’ll do:
Change Strategy Implementation
- Develop and implement comprehensive change management strategies from the ground up
- Establish change management methodologies and frameworks appropriate for the organization
- Create and implement change readiness assessment processes
- Build and execute cultural transformation initiatives to support digital adoption
- Develop metrics and tracking mechanisms for measuring change effectiveness
Training Development
- Establish training methodologies and standards for the organization
- Build and lead a team of trainers/change managers across multiple countries
- Develop comprehensive training programs for new technology implementations
- Create training materials and documentation standards
- Implement training effectiveness measurement systems
- Design and execute multi-lingual training programs
Business Analysis Requirements
- Participate in requirements gathering sessions, representing end-user perspectives
- Document business processes and identify improvement opportunities
- Contribute to solution design from a user adoption perspective
- Create user documentation and standard operating procedures
- Establish processes for ongoing requirements gathering and refinement
Implementation Support
- Lead User Acceptance Testing (UAT) initiatives
- Manage GO LIVE support teams and activities
- Coordinate with project teams to ensure change management alignment
- Establish and implement post-implementation support processes
- Drive adoption through targeted interventions and support programs
Stakeholder Management
- Build relationships with store operations teams across countries
- Develop and implement stakeholder engagement frameworks
- Create communication strategies for various stakeholder groups
- Establish feedback mechanisms for continuous improvement
- Lead resistance management initiatives
Your expertise:
- Minimum 5 years experience in change management/training roles
- Proven experience in retail operations and technology implementations
- Experience leading multi-country training initiatives
- Understanding of both waterfall and agile project methodologies
- Strong knowledge of adult learning principles
- Experience with ERP implementations
Qualifications required:
- Bachelor's degree in Business, Information Technology, or related field
Preferred qualifications
- Experience with:
- Dynamics 365 FO implementations
- POS system implementations
- Digital learning platforms
- Multi-cultural training programs
- Change management certification (PROSCI, ACMP, etc.)
- Project management certification (PMP, PRINCE2)
Key competencies
- Leadership and team building
- Strategic thinking and planning
- Communication and presentation skills
- Stakeholder management
- Problem-solving and adaptability
- Training and facilitation
- Cross-cultural awareness
- Process analysis and documentation
Additional requirements
- Strong understanding of retail operations and processes
- Experience building change management practices from scratch
- Ability to work effectively in dynamic, fast-paced environments
- Excellent documentation and technical writing skills
- Willingness to travel to different countries as required
- Strong program development and execution skills
- Experience measuring and tracking adoption metrics
Other information applicable to the opportunity:
- 6 Months Renewable Contract
- Location:Gaborone, Botswana
- Accommodation and 1 return trip to South Africa will be provided, as well as a pool car while in Botswana.
- Living expenses such as food etc. will be for the incumbent’s account.
Desired Skills:
- Adaptability
- Authenticity
- Partnership
- Ingenuity
- Mastery
iOCO Talent
About the agency
As a market leader in the tech space, we understand how challenging it can be to find the right talent in a competitive landscape. At iOCO Talent, we’ve got our finger on the pulse of the ICT industry, allowing us to navigate these challenges and deliver top-notch talent that keeps our business—and our clients—ahead of the game.
In an evolving recruitment landscape like Africa's, finding top-tier candidates with specialized skills is increasingly difficult. With changing labor regulations and a growing trend toward project-based or short-term placements, many South African businesses are shifting towards contractor employment models.
Recognizing this shift, our approach is grounded in agility and efficiency, enabling us to secure the right candidates swiftly.
But it’s not just about finding candidates. We believe in helping individuals make informed employment choices that align with their career goals. We combine modern recruitment strategies with a broad network and incorporate technical assessments tailored to our clients’ needs.
This ensures that we don’t just place candidates; we match them with the opportunities where they can thrive.
To support our clients further, we use screening mechanisms that adhere to POPI regulations, helping to manage data responsibilities effectively and with care.
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