About the position
Role Summary
To lead, develop, and optimise all Deli Hot and Cold operations within the store, driving commercial performance, operational excellence, and an exceptional fresh food experience for customers. This role is a career pathway to a Deli Manager
Requirements
Requirements
Grade 12 / Matric
Culinary qualification at level 2 or Hospitality and catering service qualification
2-3 years' experience in a retail fresh food environment, preferably within Deli, Hot Kitchen, Cold Kitchen, or Ready-to-Eat departments.
At least 2 years in a supervisory role within food production or fresh retail operations.
Strong knowledge of food safety legislation and merchandising principles.
Key Responsibilities
Key responsibilities
Production, Quality and Innovation
Manage strict recipe compliance, portion control, and structured production planning frameworks to ensure consistency and cost efficiency.
Maintain high standards of food quality, taste profiling, and presentation.
Introduce seasonal items, value-added offerings, and trend-relevant products within approved guidelines to enhance competitiveness.
Ensure freshness, availability, and optimal stock rotation at all times including the back-up area.
Customer Experience and Merchandising
Create an engaging, theatre-driven deli environment through strong visual merchandising and food presentation.
Execute planograms and promotional displays to maximise conversion.
Maintain service excellence standards, ensuring knowledgeable product engagement with customers.
Monitor customer feedback and adapt offerings to improve satisfaction and loyalty.
Operational Excellence and Compliance
Ensure full compliance with food safety legislation, hygiene standards, and internal audit requirements.
Monitor temperature logs, food handling practices, and quality control checks.
Manage staff scheduling in line with productivity levels and sales demand.
Drive continuous improvement initiatives to streamline processes and improve efficiency.
Reporting and Controls
Analyse sales, margin, waste, and stock reports to identify risks and growth opportunities.
Implement structured action plans supported by measurable KPIs.
Maintain accurate administrative and operational documentation in line with company standards
Closing date: 8th June 2026
