About the position
Role Overview:
We are looking for a hands-on, organised, and customer-focused operations lead to take ownership of the day-to-day running of our tracking platform, customer accounts, installer coordination, and stolen vehicle recovery operations. This is a varied role that combines systems administration, customer service, stock management, and operational management, and is well suited to someone who enjoys working across multiple disciplines.
Key Responsibilities:
- Maintain the tracking and telematics system, including the adding, removing, and editing of client data on the system.
- Maintain customer policy schedules, invoicing, and quoting for new and existing business on our accounting software.
- Log errors and change requests with the software team to ensure the system is performing as it should.
- Manage installers on scheduling, on-site installations, and quality of work.
- Contact customers to inform them about tracking units that are not functioning.
- Manage tracking unit stock, inventory, and consumables.
- Manage stolen vehicle recovery operations.
- Answer and handle a 24-hour emergency phone line, as incidents do occur on weekends and late at night.
Requirements & Experience:
- 2–4 years’ experience in a similar role.
- An IT or Information Systems degree will be preferred.
- An interest in, or working knowledge of, Xero, QuickBooks, or SAP.
- A people’s person with strong interpersonal and customer service skills.
Desired Skills:
- Client Management
- Inventory Control
- Systems Administration
- Troubleshooting
