About the position
Objective of the Role:
The purpose of the role is to work collaboratively within your team and across other teams in the business to deliver exceptional customer experiences.
Key Responsibilities:
- Test Analysis, Planning, Design, Execution Reporting of Test Plan.
- User Acceptance Testing (User acceptance criteria review).
- Administering the process of testing / Ensure that the testing is carried out as per the defined standards and procedures.
- Document the test results and deviations.
- Creation of the test-specific status reports and final reports.
- Participating Attending in Test-procedure walk-through.
- Developing, Optimising Maintaining manual and automated test suites.
- Using associated test data to design and develop test procedures and cases.
- Developing test-product documentation / Test Plans Evidence.
- Quality assurance of non-functional areas such as performance and security.
- Collaborate with business analysts, developers and Subject Matter Experts (SME’s) to ensure the solution meets needs across business units.
- Review and understand release notes and sequence.
- Build and retain critical in-depth knowledge of the systems and processes, developed and maintained.
- Share system knowledge with business users.
- Staying updated about the latest test approaches and tools.
- Achieving the overall technical and functional acceptance and approval.
Minimum Qualifications Required:
- Relevant Commerce degree in Finance, Economics, Statistics, Investment Management or Business Management.
- Excellent verbal and written communication skills.
- Higher grade math (or equivalent) passed with a B average.
- ISTQB/ISEB certificate will be beneficial.
- Multilingual (Advantageous).
Knowledge Required:
A successful candidate will show:
- A deep understanding of investment and life products (to subject matter expert level) in order to talk about investments confidently.
- An understanding of financial services regulation as it relates to investment platform providers.
- An in depth understanding of providing solutions and experiences which delights financial advisers.
- A clear understanding of how an adviser’s business works.
- A clear understanding of the competitive landscape for our platform.
- A strong understanding of change management processes.
- Ability to work systematically with exceptional attention to detail.
- Great communication skills both written and verbal.
Experience:
- At least 3 years of experience in a Financial Adviser firm, Financial Services Customer Service or an Investment Platform business.
- At least 2 years of Software Testing experience.
- Experience in solving complex problems for customers (internal or external).
- Experience in building successful relationships and working collaboratively across departmental teams.
- Experience at working in a fast paced, proactive and delivery focused environments.
- Familiar with Agile project methodology and common testing tools. e.g. Jira/Confluence/Zephyr.
- Ability to write test documentation such as test plans, scripts + reports.
- Strong technical skills and abilities including databases and SQL.
- Knowledge of Software Development Life Cycle (SDLC).
- Skilled at testing process and methodologies.
- Ability to create UAT test plans, cases and scripts.
Communicating with Impact: Communicates effectively in both the written and verbal format delivering clear, succinct messages.
Customer Service: Commits to achieving high quality results and provides a prompt, suitable and personalised service to customers that meets their needs. Take personal accountability for delivery.
Driving for Excellence: Approaches work in an orderly and systematic manner to ensure the achievement of high-quality customer service.
Analytical Thinking: Understands a situation or problem by breaking it into smaller pieces and tracing the implications of a situation in a step-by-step way.
Entrepreneurial and Commercial Thinking: Understands the economic environment and able to make well-informed business decisions.
People Skills: The ability to influence a wide range of diverse individuals and groups positively.
Resilience: Responds to stressful situations in a calm and proactive manner and keeps self and team focused on balancing personal energy with business result.
Teamwork and Cooperation: Cooperates with others to accomplish common goals.
Persuading and Influencing: The capacity to persuade, convince and influence others for the purpose of achieving desired results.
Leading Change: Continually seeks and encourages others to see opportunities for new and innovative approaches to solving organisational problems.
Trust and Integrity: Shows sincerity, honesty and consistency in words and actions.
Time Management: Identify priorities, multitasks and self-organise.
Desired Skills:
- Systems Analysis
- Complex Problem Solving
- Programming/configuration
- Critical Thinking
- Time Management
