About the position
Employment period : 6 months Fixed-Term Contract (May - Oct 2024)
Location: Deli Spices KZN, Pinetown
MAIN PURPOSE OF JOB:
- To call customers against the calling cycle to promote, sell, administer, and process orders for delivery on the required day
- Responsible for all capturing of client orders from Area Managers whilst driving sales to meet budget.
SCOPE OF JOB:
FINANCE
- To receive sales orders from customers at the rate which will deliver the monthly sales targets
- Assist in achieving set trading targets in terms of sales and gross profit figures
- Identify and implement opportunities to improve the net profit of the allocated customer base
- Increase existing product ranges at customers and identify new potential products
- Ensure correct product, quantity and price is invoiced to customers
PROCESS
- Developing sound customer relationships and secure constant sales orders from them.
- Sharing the responsibility of obtaining market information.
- Proactive tele selling against call cycles, up selling of products to customers
- Enforce minimum order quantities as per guidelines at any given time.
- Prepare quotes for Area Managers
- Build a solid process between customers' requirements and the internal sales process to ensure agreed products and promotions are rolled out across all stores.
- Identify, develop, and execute opportunities from a potential Sales pipeline.
- Research and build relationships with new clients.
- Cold calling on potential and dormant customers
- Identify opportunities for campaigns, services, and distribution channels
CUSTOMERS
- Prepare quotations for customers
- Handle customer queries (late deliveries, non-deliveries, missing stock etc) through the line-management structure
- Prepare quotations for customers, assisting in providing other key documents (product quotations, product certificates etc.) to customers.
- Assisting customers quickly, friendly in an effective and professional manner
- Treating customers with respect and dignity
- Ensure adherence to calling cycles, CRM (personal upliftment / training) and marketing programs are implemented and effective
- To embrace segmented channel marketing
- To manage own, National, Regional and Store promotional activities
PEOPLE
- To align to the performance driven culture through the performance management evaluation system
- To align to the Deli Spices Code of Conduct
- To align to the Deli Spices Value System and Workplace Values
- To be an example to others
- To follow a personal skills development plan which will improve your functional competence
KEY METRICS
- Sales Turnover per annum
- Profit
- Number of customers
- Territory
PERSONAL ATTRIBUTES:
- Thrives in a growing organisation
- Is entrepreneurial
- Works with his people to uplift and empower them
- Has an obsession with adding value to customers and colleagues
- Is a team player who embraces a common business agenda
- Attention to detail
- Must be pleasant
- Confident to engage customers on difficult issues
- Is process orientated and sticks to SOP's
- Is goal driven and can multi-task
- Has a high degree of ethics and actively promotes the Company's value system
- Has a mind set of "Finishing todays work, today" and meets deadlines
- Has a balanced persona which is perceived as "firm, friendly and fair.
Desired Skills:
- Highly presentable to customers (telephone ethics)
- Bilingual English and Afrikaans
- Good command of Microsoft word
- excel
- PowerPoint and outlook
- Excellent communication skills
- Marketing and / or Sales experience
