Telesales Rep

About the position

Main Purpose of the Job:To contact potential customers, answer questions about products or services, generate interest in those products orservices, and work to close sales.

Qualifications and Experience:

• Minimum requirement is matric or equivalent NQF.
• 3 - 5 years' working experience in a telesales environment.
• Computer Literacy.
• Ability to Communicate.
• Numerical Ability.
• Product Knowledge treatable curable.
• Sales Skills.
• Knowledge of Telephonic Etiquette.

Competencies:

• Self-motivated
• Planning, organising & time management
• Teamwork
• Pressure handlingINTERNAL VACANCYTeleseller - Maitland

Key Responsibilities:

• Call allocated customers daily as per call cycle.
• Handle incoming sales or general calls.
• Provide support to Sales Representatives by assisting in achievement of set budgets and increase in volumes and market share.
• Update the client database.
• Date back orders.
• Minimise back orders on the backorder on the system.
• Maintain and check the backorder report.
• Inform customers of products out of stock or of obstacles to efficient service delivery.
• Assist with problem solving or complaints.
• Build relationships with clients.
• Handle request from internal clients or departments.
• Assist the Call Centre Supervisor when required.
• Assist with switchboard when required.
• Assist with Cash and Carry Stock when required.

Desired Skills:

• telesales
• Telemarketing
• communication skills.
• Sales
• Good telephone etiquette
• Time Management
• Sales Support
• back orders
• Stock Management

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Grade 12 / Matric