About the position
ENVIRONMENT:
A leading school supplies provider, having recently enhanced their go-to-market strategy, is expanding their Telesales team to strengthen customer relationships and increase trading profit across their mid-tier customer segment. The Telesales Consultant will manage a dedicated portfolio of clients, ensuring consistent monthly engagement while driving growth through increased product category adoption and support of supplier-led campaigns. This role is ideal for a proactive, target-driven individual with excellent communication skills and a strong commitment to delivering outstanding customer service over the phone.
DUTIES:
- Manage a fixed customer portfolio, ensuring each client is contacted at least once per month as part of a structured call cycle.
- Follow the regional sales plan and call objectives, ensuring alignment with campaign goals and category-specific focus areas.
- Grow basket value through cross-selling and activation of additional product categories within existing accounts.
- Proactively participate in supplier activations, introducing clients to new products, seasonal promotions, and campaigns.
- Complete outbound calls daily to meet activity and performance targets, contributing to individual and team KPIs.
- Process customer orders accurately and efficiently, ensuring stock availability or offering alternatives when necessary.
- Handle customer queries professionally, resolve complaints, and manage backorder communications transparently.
- Follow up on quotes to close sales and increase conversion rates.
- Maintain accurate client records, including call outcomes, preferences, and pricing agreements.
- Reactivate dormant or underperforming accounts within the portfolio.
- Assist with credit note requests and ensure compliance with internal procedures.
REQUIREMENTS:
Knowledge and Systems:
- Familiarity with pricing structures, including contract pricing, buyouts, and mark-up calculations.
- Working knowledge of ERP systems, preferably AXAPTA.
- Comfortable using Microsoft Office and CRM tools for tracking and planning.
Experience and Qualifications:
- Minimum 2–3 years of telesales or internal sales experience with a proven track record of achieving sales targets.
- Experience managing a customer portfolio is highly beneficial.
- Matric (Grade 12) is essential.
ATTRIBUTES:
- Excellent communication and relationship-building skills.
- Strong sales ability with a focus on value growth and account retention.
- High attention to detail and accuracy in capturing customer requirements.
- Self-motivated and organised, with the ability to work independently and meet deadlines.
- Professional telephone etiquette and objection-handling capabilities.
- Customer-focused with a problem-solving mindset.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] e-mail a Word copy of your CV to [Email Address Removed]
Desired Skills:
- Telesales
- Consultant
- Germiston
