About the position
Are you a technically skilled and service-oriented professional with a passion for problem-solving? We’re looking for a Technician to join our dynamic team and play a key role in delivering reliable electronic and mechanical repair solutions, supporting industry-leading products.
Main Purpose of the Role
To provide cost-effective electronic and mechanical testing, repair, and technical support on all supported products, ensuring that services are delivered efficiently, professionally, and to the highest quality standards.
Key Responsibilities
- Deliver excellent customer service by managing client queries professionally, both in-person and via multiple contact channels (calls, live chat, email).
- Perform mechanical and electronic testing, fault-finding, and repairs on supported products to original standards.
- Provide accurate and useful feedback on equipment failures to aid continuous improvement and product development.
- Maintain and improve testing jigs and processes to enhance service capabilities.
- Capture all service-related activities accurately on SAP and CRM systems.
- Support the team with additional duties including training, exhibitions, new product testing, and on-site client support.
- Uphold Occupational Health and Safety standards and ensure a neat and organised workspace.
Key Performance Indicators
- Quality and accuracy of repairs
- Client satisfaction and SLA adherence
- Timely and effective communication
- Accurate system logging and documentation
Key Interactions
- Clients and Customers
- Branch Manager
- R&D and Engineering Teams
- Stores and Logistics Personnel
Candidate Profile
Behavioural Attributes
- Meticulous with strong attention to detail
- Self-motivated and diligent
- Excellent planning and organisational skills
- Strong communication and service orientation
- Willingness to work overtime when required
Functional Skills
- Solid understanding of electronic concepts and components
- Practical, hands-on repair ability
- Competence in computer systems and service applications
- Familiarity with SAP and CRM systems (advantageous)
Qualifications & Experience
- Completed or currently studying towards N3/S2 in Electronic, Mechanical, or Electro-Mechanical Engineering
Desired Skills:
- technician
- mechanical
- electrical
