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Secondments

TECHNICIAN (IT & DESKTOP SUPPORT)

Secondments

  • R00 per month
  • Permanent Intermediate position
  • Centurion
  • Posted 06 Aug 2025 by Secondments
  • Expires in 34 days
  • Job 2618816
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About the position

Job purpose:

The Technician: IT & Desktop Support is responsible for providing desktop support to all the company's business end-users. This 1st line support involves resolving or escalating to the correct personnel, all end-user IT problems related to desktop, telephony, MS Teams platform, remoted-networking, VPN, network, printing, application support and communications equipment. The movement of any IT assets is to be documented appropriately.

Identity & Access Management:

Administer and maintain identity and access management across all applications. Provide Help Desk support to users.

First Line Support:

Perform 1st line Help desk support for queries related to all applications, data, networks, security, telephony, MS Teams platform, remoted-networking, infrastructure and telephony

Walk In Support:

Perform 1st line walk in support for queries related to all applications, data, networks, security, infrastructure and telephony

Key Performance Areas

Provide End User Support, Trouble Shooting and PC Maintenance

  • Attend to end user calls for desktop PC, telephone, network, business applications and printer maintenance that have been logged via the service desk.
  • Escalate problem tickets to the right person in case of complex problems.
  • Setup, configure and install end user desktop equipment, cabling and business applications
  • Manage customer expectations and build strong internal relationships with end users

Performance optimisation

  • Assist Senior Service Desk Representatives with the identification and documentation of fixes to common and recurring problems
  • Identify opportunities for improvements to processes and procedures in IT and make recommendations accordingly
  • Respond to and log incoming calls on the HEAT Helpdesk System during peak periods

Document Management

  • Obtain the relevant source documentation and process requests in accordance with approved procedures
  • Electronically file all access request documentation and IT asset issue forms (X3 and associated forms)
  • Record any movement of IT related assets and communicate to the Asset Controller (Finance) in a timely manner.

Preferred Minimum Education and Experience

  • Senior Certificate
  • Certificate in PC maintenance
  • A+ and N+ Certificate
  • 1 - 3 years' experience in a formal IT environment
  • Microsoft 365 Fundamentals or Microsoft 365 Administrator

Additional Requirements

  • Knowledge/Experience of Business Environment

Desired Skills:

  • MS Office
  • Troubleshooting
  • configurations
  • deployment of devices and software
  • resolving issues related to the Microsoft 365 environment
  • - Assisting users with remote access and collaboration tools like Teams

Desired Work Experience:

  • 1 to 2 years

Desired Qualification Level:

  • Certificate

Apply Now

Secondments

About the agency

Uniquely positioned to address your skills shortages, Secondments specialises in placing high-quality candidates in permanent, contract, project and interim management positions. We believe in creating synergy with our clients by building sound business relationships which enhance our understanding of their business and needs. Using a managed, controlled recruitment process, we are able to match the staffing needs of their organisations with suitably talented secondees. Our pool of professionals have a range of skills, both generic and specialist. These candidates, all of whom have verified education levels and experience, are available from two weeks to longer periods, depending on client needs. And if we do not have exactly the right fit for the role, we will source the best candidate. We are dedicated to providing a seamless, turnkey solution to ensure our clients get the right person, in terms of skill and integrity, at the right time to fulfil their organisational needs. Notwithstanding the name change due to the acquisition of Ernst & Young’s Advisory Secondments business to Secondments, the business has been in existence since 2003. The business was acquired as a going concern with the full staff complement, including all clients. This change broadens the scope of clients that Secondments can offer services to. Following a successful 13-year working relationship with Ernst & Young (EY), Siphiwe Dondolo, Jayson Theron and Carl Endenburg acquired the global audit and advisory firm’s secondment portfolio. Secondments started trading on 1 April 2015 with the full support of the EY Africa Executive Committee. Secondments works across South Africa, Africa, the United Kingdom, Ireland and the United Arab Emirates (UAE). We support our clients through a sophisticated talent pool of associates, working regularly with colleagues across international borders. Our candidates can assist in the finance, risk, IT/technology, human resources (HR), management consulting, operations and supply chain fields – across a number of sectors – including: • Financial Services (Banking, Insurance and Private Equity) • Oil and Gas • Construction • Power and Utilities • Public Sector and Government • Health • Mining and Metals • Consumer Products and Retail • Technology, Media and Telecommunications • Automotive Broad-Based Black Economic Empowerment (B-BBEE) Secondments is a 51% black-owned Level 2 B-BBEE organisation, one of the few specialist recruitment consultancies that are a true Level 2 B-BBEE provider. Eleven per cent (11%) of our company is now in the hands of a Black Ownership Trust, making a real difference to previously disadvantaged individuals. We opted for this in the belief that it would make a significant impact rather than benefit a select few. We are determined not to pay mere lip service to Black Economic Empowerment (BEE). Our Managing Director (MD), Siphiwe Dondolo, owns 40% of the business and was with EY for 9 years prior to moving over to Secondments as a shareholder and as the MD. OUR SERVICES As Secondments, we are confident we have the right combination of people, methodology, best practices and technologies to ensure we deliver seamless, efficient and effective services. These are based on a solid foundation of integrity, excellence, professionalism, best practice and value – delivered to both clients and candidates. Client services We offer the full- service of strategic talent matching ,namely: Permanent placements Executive Search Contract placements Temporary Employment Services Project Placements Interim management position placements Executive Search Our specialised service offerings have evolved in response to our clients’ unique needs for a strategic,customisable,Executive recruitment service whose delivery is executed with excellence in mind throughout the process. Leveraging off our unique networks within the Executive landscape to tap into passive candidates,our experienced recruitment team and proven track record in the industry we are best positioned to assist our clients to fill key positions in the most timeous, professional and efficient manner. Temporary contract staff work under the supervision and direction of our clients. Secondments manages them from a planning, HR, payroll and industrial relations perspective, however, freeing clients from time-consuming administration.

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