About the position
Are you passionate about electronics, problem-solving, and delivering exceptional technical support? We're looking for a hands-on Technician to join a dynamic technical team where you'll play a key role in repairing, testing, and supporting innovative products while providing outstanding customer service.
About the Role
As a Technician, you will be responsible for the testing, repair, and technical support of electronic and mechanical products, ensuring they meet the highest quality standards. You'll work closely with customers and internal departments to deliver efficient solutions while maintaining accurate service records and contributing to ongoing product improvements.
If you enjoy troubleshooting, working with technology, and continuously improving processes, we'd love to hear from you!
Key Responsibilities
- Perform electronic and mechanical testing, fault-finding, and repairs on supported products.
- Ensure repaired equipment meets original performance and quality standards.
- Provide technical support to customers via telephone, email, live chat, and at the service counter.
- Deliver professional, friendly, and efficient customer service.
- Record product failures and provide valuable feedback to Quality, Production, and R&D teams.
- Assist with identifying product trends and recommending continuous improvements.
- Maintain accurate service reports, repair records, CRM, and SAP documentation.
- Support product testing, technical training, exhibitions, site visits, and other ad hoc technical projects.
- Build and maintain strong customer relationships through exceptional service.
- Ensure compliance with Occupational Health & Safety standards and maintain a clean, organised workspace.
- Respond to customer enquiries within agreed service level agreements (SLAs).
- Participate in overtime, after-hours support, weekend shifts, and stock take activities when required.
What We're Looking For
- N3/S2 qualification (or currently studying towards) in Electronic, Mechanical, or Electro-Mechanical Engineering.
- Good understanding of electronic principles and concepts.
- Strong practical troubleshooting and repair skills.
- Computer literate with the ability to work on SAP, CRM, or similar systems.
- Excellent verbal and written communication skills.
- Ability to explain technical information clearly to non-technical customers.
- Strong organisational and time management skills.
- A customer-first mindset with a commitment to quality workmanship.
- Reliable, accountable, and able to work effectively both independently and within a team.
Please note that only suitable candidates will be contacted.
Desired Skills:
- electronic
- electrical jobs
- Jobs in George
