About the position
This is a remote position.
About our client:
Our client is a global leader in digital marketing and client reporting solutions. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving top-tier clients in the fintech sector, they seek individuals passionate about technical R&D and solution design.
What you will be doing:
- Become a platform expert and leverage cutting-edge tools like Studio Apps, JSON, and SQL.
- Solve complex problems by diving into client data and develop solutions that optimise performance.
- Manage client relationships and ensure issue resolution by serving as the primary point of contact for client tickets.
- Maintain streamlined and efficient ticket workflows through the use of tools like Fresh Desk, Jira, and Teams.
- Collaborate closely with clients through calls and screen sharing to diagnose issues.
- Ensure timely and accurate delivery of client reports and production runs.
- Utilise JSON and SQL to customise client setups, enhance functionality, and meet project deadlines.
- Create strong client relationships by providing proactive communication and personalised support.
What our client is looking for:
- A relevant tertiary qualification is preferred but not essential.
- 5+ years experience in a similar position.
- Advanced knowledge of SQL, SQLite or T-SQL to write complex queries and procedures.
- Proficiency in XML / JSON, Microsoft Office, Jira, and Confluence.
- Excellent communication, interpersonal, and client relationship management skills.
- A meticulous attention to detail, adaptability, and experience in data structures and analysis.
- Knowledge of asset management, cloud services, and design tools like Adobe InDesign is a valuable asset.
- The ability to confidently manage scope, challenge requirements, and deliver tailored technical solutions.
Working hours:
- This is a remote position and you will be working US hours.
- Working hours: start at 4pm SA time and finish at 12m SA time.
Job ID:
For a more comprehensive list of opportunities that we have on offer, do visit our website - [URL Removed]
Desired Skills:
