Technical Support Intern (FIXED-TERM 3 MONTH CONTRACT)

About the position

The intern will provide administrative, coordination, and content support to improve efficiency and enable deeper technical engagement within the team.

Key Responsibilities:

• Tax Helpline Support
• Assist with helpline administration, including downloading, organising, and cleaning datasets
• Track allocated queries and maintain accurate records
• SARS Escalations Support
• Maintain escalation registers and support the preparation of submissions to SARS
• Monitor outstanding responses and assist with follow-ups or re-escalations
• Technical Content & Knowledge Support
• Assist in compiling practitioner-focused FAQs from helpline queries and engagements
• Support technical content development, including social media posts, polls, and webinar materials.
• Perform data de-identification to support confidentiality and data protection requirements
• Organise technical inputs from multiple sources into structured working material
• AI Knowledge Base Maintenance
• Assist in updating, organising, and classifying the AI knowledge base for effective retrieval
• Identify outdated or duplicated information
• Support content validation and quality control
• Member Engagement & Communications
• Support member engagement through social media and related communication channels
• Monitor, categorise, and organise engagement data into useful insights
• Regional & Stakeholder Coordination
• Support preparation of meeting packs and summaries
• Help consolidate issues raised across regions
• General Administrative Support
• Organise documents and datasets and maintain structured records for audit and reporting purposes
• Assist with scheduling meetings and coordinating logistics

Requirements:

• Completed or currently studying towards a qualification in Taxation or Law (with tax exposure)
• Strong interest in South African tax administration and SARS processes
• Sound understanding of basic tax principles (Income Tax and VAT advantageous)
• Good written communication skills and strong attention to detail

Desired Skills:

• Administration

About The Employer:

A well-established company is seeking a motivated, detail-oriented intern to support its Technical Practitioner Support & Relations division. The company supports members through technical resources, education, and advocacy.