Technical Support Consultant
Paracon
- R100 - R200 per month
- Permanent Intermediate position
-
Durban
- Posted 15 Apr 2024 by Paracon
-
Job 2561370 - Ref 509113341553783
About the position
The main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st level support role.
Key Responsibilities
- Process client requests and resolve incidents swiftly
- Ensure hardware, desktop, network, app and connectivity functionality
- Collaborate with third party service providers to resolve technical issues
- Functional network and infrastructure knowledge
- Network and infrastructure maintenance
- Ticket closure resolved timeously
- Optimal BSC performance
- Client satisfaction
Technical Skills
- Technical and product knowledge; hardware and software
- Technical skills such as Office 365, Servicing certificates, knowledge of and experience with third party service provider products, network connection and -function knowledge.
- Interpersonal skills
- Communication
- Relationship building
Minimum Requirements
- 4 years of support experience
- Any IT related experience
- Extensive experience in Hardware, Application and Software understanding
Desired Skills:
- Helpdesk
- Tech Support
- 1st Tier IT support
- Azure
- DNC
Desired Qualification Level:
Paracon
About the agency
Paracon facilitates the delivery of your business strategy through finding you the top ICT and technology talent. Our reputation, industry leadership and national reach enables us to empower our clients through attracting the ICT talent you need for your permanent and temporary employment workforce solutions.
Paracon forms part of the Adcorp Group of Companies, an international parent company to a group of recruitment specialist brands who are engaged in the provision of comprehensive human capital; effective and efficient workforce management styles and skills development services.
With ever-changing technology, choose us as your partner in the evolution of ICT talent. Trusted, experienced and dynamic in the way we do ICT talent management.
Resourcing
• Contracting recruitment: Utilising contractors allows you flexibility in your resourcing solutions. We manage all contract negotiation and administration through our professional and timeous processes. From short-term projects to long-term engagements, moving your business forward.
• Permanent recruitment: Permanent placement of ICT professionals, includes full background checks and references.
• Recruitment process: We will provide a tailored workforce managed solution, to search, source and identify talent to match the job specifications provided by our clients, Paracon is able to assess CVs via our various recruitment channels.
Talent Development
Talent Consulting
PPM (Portfolio, Program and Project management services)
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