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Parvana Strategic Sourcing

Technical Support Architect at Parvana Recruitment

Parvana Strategic Sourcing

  • R Undisclosed
  • Permanent Senior position
  • Portugal
  • Posted 11 Jul 2025 by Parvana Strategic Sourcing
  • Expires in 26 days
  • Job 2616527 - Ref 448937000103813
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About the position

About our client:

Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion, connectedness and an environment surrounded by opportunity.

 

What you will be doing:

  • Gain a deep understanding of the solution implemented for the customer in order to effectively direct troubleshooting efforts, drive business discussions, and identify potential improvements or change requirements.
  • Provide Level 3 technical support to resolve complex issues and error messages within live production environments.
  • Advise customers on system performance, sizing, application installation, and deployment.
  • Take ownership of reviewing software releases throughout the development lifecycle through to UAT.
  • Work standard business hours with participation in an on-call rotation for after-hours support.

 

What our client is looking for:

  • A relevant tertiary degree would be beneficial (Computer Science, IT, etc.).
  • 6 - 8 years' experience within software or related fields.
  • Knowledge of telecom networks, billing systems, and mediation platforms.
  • Familiarity with interconnect billing and roaming.
  • Working experience or understanding of OSS/BSS domains in telecom.
  • Strong analytical and problem-solving skills.
  • Programming skills in any language.
  • Basic scripting knowledge will be an advantage.
  • Comfortable working in Unix environments, with experience in application configuration and production support.
  • Excellent communication skills with the ability to engage and influence stakeholders at all levels.

 

Job ID:

  • J106969

 

For a more comprehensive list of opportunities that we have on offer, do visit our website - [URL Removed]

Desired Skills:

  • Technical Support
  • Scripting
  • Software

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Parvana Strategic Sourcing

About the agency

We are a recruitment company specialising in IT, telco & Finance with offices in South Africa and the United Kingdom. We are a highly skilled team that endeavours to provide a personal, efficient and value add service. PARVANA is Persian for butterfly. An unusual name for a recruitment agency perhaps, but we like to think it will stick with you next time you think about new opportunities. At Parvana, we pride ourselves on our ability to not only assist our clients who are trying to find the best talent, but to guide and offer advice to our candidates who are looking for a new career. That’s why when any executive or high profile employee is looking for a new career, they head directly to Parvana - and so should you.

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