About the position
About our client:
Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion, connectedness and an environment surrounded by opportunity.
What you will be doing:
- Manage customer tickets, escalations, and reporting activities.
- Maintain up-to-date records in the ITSM tool with all ticket details.
- Ensure timely completion of operational tasks in line with contractual obligations.
- Liaise with internal development teams to follow up and resolve support issues.
- Maintain a good understanding of the customer's deployed solution.
- Deliver product fixes in accordance with established internal procedures.
- Monitor and ensure compliance with SLAs and OLAs.
- Participate in shift rotations and be available for on-call support 24/7.
What our client is looking for:
- A relevant tertiary degree would be beneficial (Computer Science, IT, etc.).
- Strong understanding of telecom networks, billing and charging systems, as well as interconnect/roaming concepts.
- Experience with documenting support strategies, plans, and case handling.
- Familiarity with telecom OSS/BSS environments.
- Ability to work both independently and as part of a team.
- Strong communication skills with the ability to interact effectively across all levels of the organisation.
- Proficiency in at least one scripting language ( PowerShell, Python, Perl etc.).
- Experience with relational and/or non-relational databases (e.g., SQL, NoSQL, Oracle).
- Working knowledge of Unix environments and supporting production systems and applications.
Job ID:
For a more comprehensive list of opportunities that we have on offer, do visit our website - [URL Removed]
Desired Skills:
- Technical Support
- telecommunication
- Scripting
