Technical Support Agent (Spanish / Italian Cape Town)

About the position

ENVIRONMENT:

A Germany-headquartered company, driven by innovation and growth, is seeking a Spanish or Italian speaking Technical Support Agent, who will be based onsite in Cape Town the primary contact for customers facing technical issues, providing effective support and ensuring high satisfaction. Your responsibilities include diagnosing and troubleshooting technical problems, guiding customers through solutions, and escalating complex issues when necessary. You’ll work closely with technical and product teams to resolve issues, keep customers informed, and identify opportunities to enhance the customer experience.

DUTIES:

• Respond promptly to customer inquiries via phone, email, or chat.
• Diagnose and troubleshoot technical issues, guiding customers through solutions.
• Document customer interactions and track issues to resolution.
• Escalate unresolved issues to appropriate internal teams.
• Assist customers with understanding product features, installation, and usage.
• Support customer integrations, with an understanding of APIs, plugins, and SQL knowledge as a bonus.

REQUIREMENTS:

• Fluent in either Spanish or Italian language
• Strong technical aptitude and experience in software or technical support.
• Knowledge of APIs, plugins, integration processes, and basic SQL skills is beneficial.
• Familiarity with support ticketing systems and documentation practices.

ATTRIBUTES:

• Excellent problem-solving skills and clear communication.
• Patience and empathy when handling customer inquiries.  
• Ability to work independently and manage time effectively.  

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.

 

Desired Skills:

• Technical
• Support
• Agent