Technical Support Agent
Green Marble Recruitment Consultants
- R14 - R16 per month
- Permanent Junior position
-
Centurion
- Posted 10 Mar 2024 by Green Marble Recruitment Consultants
-
Job 2556083 - Ref JHB001933
About the position
Our client in Centurion is looking for a Technical Support Agent who can deliver exceptional customer service to their clientele, with their technical expertise and awesome personality. We are looking for someone who has experience on fixed wireless broadband equipment, troubleshooting and configurations, with certifications in place.
Willingness to work shifts, which rotates every 2 weeks. [Phone Number Removed];). Own car essential.
Minimum Requirement
- National Senior Certificate
- A+ and N+ Certificates
- Experience working with fixed wireless broadband equipment like ubnt, MikroTik, Cambium, and Juniper.
- Proficient in English.
- Excellent verbal and written communication skills.
- Computer Literate.
- Applicant should be able to work shifts.
- 1-2 years of experience in the field would be highly beneficial.
- Own transport.
Responsibilities
- Respond to incoming telephone and ticket system queries.
- Provide technical support to customers and technicians (routing, setups, radio links, fiber, etc.).
- Carry out technical troubleshooting and configuration of routers, radio equipment, and links.
- Interact with other departments to arrange for the resolution of accounts and other administrative queries.
- Any ad-hoc duties as required by the company.
Desired Skills:
- Juniper
- MikroTik
- Cambium
- Routers
- A+
- N+
- Technical Support Agent
Employer & Job Benefits:
- Medical Aid contribution.
Green Marble Recruitment Consultants
About the agency
We are a pro-active, solution-driven organisation with a personalised strategy to suit individual requirements.
We are committed to entering into a partnership with you, to provide you with a stable staff complement, through quality placements and specialised services.
We pride ourselves in the fact that we can offer you the most innovative staffing solution possible, through the time we spend to gain an in-depth understanding of your recruitment needs.
We also believe in staying actively involved throughout the entire selection process and by doing that, emphasis is placed on providing a limited number of quality candidates appropriately matched to each position.
Our ultimate aim, purpose and drive remain the pairing of the perfect team across all industries in permanent positions.
Our Approach
• We spend quality time gaining in-depth understanding of your needs to deliver optimum results.
• We pro-actively implement a personalised strategy suiting your custom requirements.
• We enter into a committed partnership with you, providing staff compliment through
quality placements and extraordinary service.
• We stay actively involved throughout the entire selection process.
• We work according to project timelines and deliver results.
Our Values and Pride
• Trust
• Results driven
• Open and transparent communication
• Solution driven
• Reliability and honesty
• Ethical
• Professionalism
• Commitment
• Passion
• Pride
Our Services include:
• Recruitment of permanent staff across all areas and industries. We have specialist consultants amongst other: Finance, IT and Engineering.
• Spending quality time understanding the detail behind every vacancy received.
• Sourcing, advertising, and networking to provide the right skills.
• Screening Ad-response.
• Interviewing.
• Shortlisting.
• Coordination of the full process.
• Background checks.
• All negotiations, including salaries.
• Extending of offers.
• Declining of unsuccessful candidates.
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Job expired on 2024/03/10
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