Technical Service Manager

About the position

Technical Client Service Manager

Be the strategic and technical partner clients rely on in a growing SaaS company.
Remote | SaaS industry | R30,000 per month | 08:00am 17:00pm

About Our Client
Our client is a fast-growing SaaS solutions provider helping businesses streamline operations and boost productivity through innovative platforms. They specialise in building tailored systems that integrate seamlessly with client workflows, supported by a culture of collaboration, problem-solving, and forward thinking. Joining their team means working in an environment where your expertise drives both client success and company growth.

The Role: Technical Client Service Manager
As a Technical Client Service Manager, you will be the bridge between clients and the engineering team, ensuring that solutions are not only technically sound but strategically aligned with client goals. You'll take the lead in mapping operational workflows, designing and presenting solutions, and guiding clients through adoption and optimisation. This role is ideal for someone who excels in both technical detail and client engagement.

Key Responsibilities

• Bring at least 5 years of SaaS experience in client-facing, operations, or project management roles.
• Meet with clients to understand and map workflows and processes
• Design and present customised workflow solutions using project management and collaboration tools
• Collaborate with engineers to adjust and optimise system builds
• Proactively manage client relationships, driving satisfaction and retention
• Translate client requirements into actionable project plans
• Deliver training sessions, workshops, and presentations to client teams
• Monitor platform performance and recommend improvements for adoption and efficiency

About You

• 5+ years of experience in SaaS, ideally in a client-facing or operations/project management capacity
• Skilled in tools such as ClickUp (preferred), Asana, [URL Removed] Jira, or ServiceNow
• Strong understanding of workflow design, process mapping, and system implementation
• Excellent communicator with strong presentation skills and a customer-first mindset
• Analytical and solution-driven, able to simplify complex requirements
• Highly organised and capable of managing multiple projects simultaneously
• Proactive, collaborative, and adaptable in a fast-moving SaaS environment

Desired Skills:

• Service Delivery Management
• Service Level Agreements
• Service Delivery
• Technical service
• Customer Satisfaction

Desired Work Experience:

• 5 to 10 years