About the position
Technical Sales Representative (Internal Technical Sales and Branch Administrator)
Join a global engineering leader in vacuum and pump technology and grow your technical sales career.
Pinetown, Durban
- 8am to 5pm
- Market-related salary (DOE) plus provident fund and performance-based bonus
About Our Client
Our client is a global leader in vacuum and pump technology, providing high-quality technical solutions across industries including food, beverage, automotive, chemical, pharmaceutical and plastics. They are known for strong technical expertise, innovation and a solutions-focused approach. With a collaborative culture and continuous improvement mindset, the business offers solid training, long-term growth and the chance to become a trusted technical partner to industrial customers.
The Role: Technical Sales Representative (Internal Technical Sales and Branch Administrator)
This internal, office-based role supports the Durban branch through technical internal sales and daily administrative coordination. You will manage customer enquiries, prepare quotations, process orders, control stock and provide essential back-office support to the sales team and branch manager. The role exists to ensure smooth branch operations, timely customer service and accurate technical and administrative execution.
Key Responsibilities
- Provide back-office support for all internal and external sales activities.
- Assist customers nationally with technical enquiries via email, phone and in person.
- Prepare accurate quotations for pumps, spares, repairs, field services and systems.
- Read and understand pump graphs, bills of materials and technical drawings (training provided).
- Match competitor pump specifications and offer equivalent technical solutions.
- Manage the full sales process from enquiry to delivery and payment.
- Follow up proactively on quotations, orders and back orders.
- Process proforma invoices and support smooth order implementation.
- Support the branch manager and external sales team when required.
- Order local buy-out products and assist with deliveries and collections.
- Maintain SharePoint documentation and lean boards daily.
- Contribute to business development through value-added selling and upselling.
- Generate leads and identify new opportunities with existing and prospective customers.
- Support creditor administration by retrieving supplier quotes and processing purchase orders.
- Assist debtor management through payment follow-ups and sending invoices and statements.
- Control and reconcile petty cash and prepare sales reports when requested.
- Manage documentation and assist walk-in customers.
- Prepare spares and pumps for collection or delivery.
- Oversee Durban branch stock control, including ordering, stock counts and warehouse coordination.
- Source parts for non-core and supplier items.
- Prepare marketing material and assist with office consumables and customer events.
- Uphold health and safety standards and support continuous improvement initiatives.
- Assist in achieving branch KPIs and perform any reasonable duties requested by management.
About You
- 2+ years of experience in internal technical sales, branch support, or a similar technical admin role.
- Experience working with technical products, ideally pumps or mechanical/industrial equipment.
- Ability to read technical drawings, bills of materials and pump graphs (or willingness to learn).
- Strong customer service orientation with the ability to handle technical enquiries confidently.
- Proficient in preparing quotations, processing orders and coordinating sales administration.
- Highly organised, detail-focused and able to manage multiple tasks simultaneously.
- Strong follow-up skills, proactive mindset and commitment to delivering accurate work.
- Comfortable working with stock control processes, supplier coordination and warehouse workflow.
- Computer-literate with experience using internal systems, documentation platforms or ERP tools.
- A team player with a continuous improvement mindset and willingness to support branch operations end-to-end.
Desired Skills:
- Technical Sales
- Internal Sales Support
- Regional Sales
- Area Sales
- Prospect new customers
- Area Sales Management
Desired Work Experience:
