About the position
About the Role
We are looking for an experienced Technical Sales Consultant to join our team and take responsibility for supporting and developing the installer network within an assigned region.
This role combines technical expertise, field support, relationship management and sales development. You will work closely with installers, providing technical guidance, supporting installations and diagnostics, promoting products and services, and identifying opportunities to grow product adoption within your territory (Cape Town).
The successful candidate will also act as an important link between customers, technical teams and sales leadership by providing valuable insights into market trends, customer needs and competitor activity.
Channel Development & Sales Growth
- Build and maintain strong relationships with installers within the assigned region.
- Support and empower installers to promote the full product and service offering.
- Identify opportunities for upselling and cross-selling through installer channels.
- Identify and onboard potential new installers to expand the network.
- Drive increased product awareness, engagement and adoption across the territory.
Technical Field Support
- Conduct regular site visits to support installations, diagnostics and technical escalations.
- Provide advanced technical guidance and troubleshooting support to installers.
- Apply strong product knowledge to resolve technical challenges in the field.
- Escalate unresolved technical or product-related issues to the relevant Product Quality or Technical Support teams.
- Document site visit outcomes, technical findings and installer feedback.
- Identify recurring technical challenges and provide feedback to improve products, processes and support.
Training & Product Enablement
- Identify installer training needs and deliver product training in the field.
- Support product awareness and promotional campaigns.
- Act as a knowledgeable brand ambassador during installer and customer engagements.
- Ensure installers understand product functionality, applications and benefits.
CRM & Reporting
- Record and manage all installer interactions, site visits and activities accurately within the CRM and ticketing systems.
- Maintain accurate and standardised customer and installer information.
- Use communication platforms effectively for internal and external coordination.
- Submit weekly reports covering site visits, installer feedback, sales activities and market trends.
- Provide actionable insights into local market conditions and competitor activity.
Key Performance Areas
Success in this role will be measured through:
- Maintaining 90% installer satisfaction through effective technical support and training.
- Ensuring 100% of installer interactions are accurately logged in the CRM.
- Providing consistent weekly reporting and actionable sales and market insights.
- Increasing measurable product adoption and installer engagement within the assigned region.
- Developing and maintaining a strong and active installer network.
Minimum Requirements
- Matric / Grade 12 or equivalent.
- A Technical Diploma or N4 in Electrical/Electronic Engineering will be advantageous.
- Minimum 3 years' experience in technical sales, field support or a similar technical customer-facing role.
- Experience within the access automation, electronic security or related technical industry will be highly advantageous.
- Strong technical troubleshooting and problem-solving ability.
- Excellent customer relationship and engagement skills.
- Strong verbal and written communication skills.
- Ability to work independently and effectively manage a territory.
- Ability to collaborate effectively with technical, sales and support teams.
- Valid driver's licence and reliable vehicle.
- Stable internet connection suitable for VoIP, remote meetings and CRM usage.
Please note that only suitable candidates will be contacted.
Desired Skills:
- sales
- electrical
- technical sales
