About the position
Our client, a leading manufacturer and distributor of access automation and control solutions for residential, commercial, and industrial environments, is seeking a customer-focused and service-driven Customer Service & Internal Sales Consultant to join their Gauteng team
This role is ideal for a proactive individual who excels at building relationships, delivering exceptional customer support, and driving sales growth through strong product knowledge and a service-oriented approach. The successful candidate will work closely with installers, distributors, and internal teams to ensure seamless customer experiences, effective issue resolution, and increased product adoption across the Gauteng region
Although remote, this position requires frequent engagement with customers and coordination with internal departments to ensure alignment between market needs, customer expectations, and company objectives
Key Responsibilities
Customer Service & Relationship Management
- Build, nurture, and maintain strong relationships with installers, distributors, and key stakeholders in Gauteng
- Act as a trusted point of contact for customers, providing timely support, guidance, and service-related assistance
- Serve as a communication link between installers and internal departments to ensure efficient issue resolution and smooth service delivery
- Deliver clear, accurate product information to support customer decision-making
Internal Sales & Growth Support
- Promote the full product and service offering through effective internal sales strategies
- Identify opportunities for upselling, cross-selling, and expanding the installer network
- Provide actionable feedback on customer needs, market trends, and competitor activity to help shape sales strategy
- Drive measurable product adoption and contribute to regional sales targets
Technical Support (Customer-Facing)
- Conduct customer site visits where needed for installation support, diagnostics, and escalated issues
- Offer advanced technical guidance that enhances customer confidence and product usage
- Escalate unresolved technical matters to the Product Quality or Technical Support teams
- Document site visit findings and communicate insights to support continuous product and service improvement
Training & Enablement
- Deliver product training sessions to installers and customers, ensuring strong product understanding and correct application
- Act as a brand ambassador, upholding company values and maintaining professionalism across all customer interactions
Administration & Reporting
- Maintain accurate customer and installer interaction records using CRM tools (e.g., Zoho)
- Submit weekly reports covering customer feedback, regional sales activity, opportunities, and service insights
- Support sales leadership with market intelligence and customer experience updates
Minimum Requirements
Education & Experience
- Matric (NQF 4) required; a Technical Diploma or N4 in Electrical/Electronic Engineering is an advantage
- Minimum 3 years' experience in customer service, internal sales, or technical support, preferably within access automation, security, or related technical industries
- Familiarity with access automation products and applications is a strong advantage
- Strong knowledge of the Gauteng installer market will be highly beneficial
Key Competencies
Behavioural Attributes
- Excellent customer service mindset with strong interpersonal and communication skills
- Strong relationship-building abilities and a proactive approach to customer engagement
- Solid problem-solving skills, especially in technical environments
- Highly self-motivated, organized, and capable of managing a sales territory effectively
- Able to collaborate across internal departments for seamless customer experience delivery
Functional Skills
- Valid driver's license and reliable vehicle for travel within Gauteng
- Stable internet connection suitable for remote communication, VoIP calls, and CRM usage
Key Internal Interfaces
- Sales Leadership
- Technical Support
- Product Quality
- Customer Experience Team
- Technical Sales Consultants
- Technical Sales Coordinator
Remuneration & Benefits
- Up to R35,000 CTCper month (negotiable)
- Guaranteed 13th cheque
- Performance-based bonus for high sales contributors
- Company contributions to provident fundand medical aid
- Car allowance provided
Desired Skills:
- Sales Consultant
- Customer Service
- Technical
