Technical Product & Support Manager

About the position

Technical Product & Support Manager
Location: Roodepoort, Gauteng
Remuneration: R50,000 Basic PM + Medical Aid + Provident Fund + 13th Cheque + Performance Bonus
Role Summary
Are you a technical leader who thrives at the intersection of product testing, team management, and enterprise customer success? We are looking for a Technical Product & Support Manager to lead the lifecycle, testing, and field performance of integrated hardware, software, and firmware products. You will oversee a support team, partner with engineering teams, and ensure operational excellence across a footprint of over 110,000 active field devices.
What You Will Do

• Lead Technical Operations: Manage, mentor, and schedule the Technical Support team, handling escalations, standby rotations, and critical incident responses.
• Oversee Product Testing & Releases: Drive QA, User Acceptance Testing (UAT), Proofs of Concept (PoCs), and field trials to ensure new releases are bug-free.
• Large-Scale Rollouts: Direct firmware, software, and hardware updates across 110k+ devices in the field, ensuring configuration compliance.
• Client & Sales Support: Serve as the tier-3 technical expert for enterprise clients, assisting sales with solution design and technical presentations.
• Governance & Supplier Management: Lead Change Control Board (CAB) meetings, conduct root-cause analyses, and hold external engineering suppliers to account.
• Documentation & Training: Create technical manuals, train internal teams, and onboard clients on new product capabilities.

What You Bring

• Education: Degree or Diploma in Electronic Engineering, Computer Engineering, IT, or a related field.
• Experience: 7-10 years in technical product support, QA, or product development-with proven experience managing teams.
• Tech Stack: Working knowledge of hardware/firmware diagnostics, networking, SQL databases, and Windows Server administration.
• Core Competencies: Deep experience with root-cause analysis, change management (CAB), product lifecycle management, and enterprise client engagement.

Desired Skills:

• firmware
• Product Testing
• User Acceptance Testing (UAT)
• Proofs of Concept (PoCs)
• technical product support
• hardware/firmware diagnostics
• SQL databases

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Diploma

About The Employer:

Technical Product & Support Manager
Location: Roodepoort, Gauteng
Remuneration: R50,000 Basic PM + Medical Aid + Provident Fund + 13th Cheque + Performance Bonus
Role Summary
Are you a technical leader who thrives at the intersection of product testing, team management, and enterprise customer success? We are looking for a Technical Product & Support Manager to lead the lifecycle, testing, and field performance of integrated hardware, software, and firmware products. You will oversee a support team, partner with engineering teams, and ensure operational excellence across a footprint of over 110,000 active field devices.