About the position
ENVIRONMENT:
A cutting-edge Tech company in Somerset West seeks to fill the crucial role of a Technical Lead who will oversee not only its Conversation Automation stack but also ensure that every Virtual Agent they build is effectively integrated into each client’s digital channels and back-office systems. You will also provide overall architectural guidance, as well as ensure the work performed is at the levels required. In addition to delivery support, the Technical Lead is also required to offer the Sales team technical Pre-sales support i.e. to answer any technical questions that customers may have as to how the Virtual Agent would work in their ecosystem. The successful incumbent must have a Master's/Bachelor’s Degree in Computer Science or related field with proven experience as a Software Architect or similar role including extensive experience with: PHP 8+, MySQL 8, JavaScript, HTML & CSS.
DUTIES:
Technology Stack Oversight –
- The solution is powered off a Virtual Agent stack. This stack contains a number of technologies used to power a Virtual Agent as a Service offering. The Lead role has overall accountability for the ecosystem stack (technologies used to extend into client ecosystems, how they work together, etc.).
Architectural Leadership –
- Lead the design and architecture of integration efforts, ensuring they enable the Virtual Agent to perform effectively within various client eco-systems.
Team Leadership –
- Supervise and mentor a team of Technical Consultants giving technical direction, coaching, and support to ensure project success.
Technology Evaluation –
- Research and evaluate emerging technologies, tools, and frameworks to recommend the best solutions for projects.
Requirements Analysis –
- Collaborate with stakeholders to gather and analyse requirements and translate them into technical specifications and architectural designs.
Coding and Development –
- Lead by example by actively taking part in coding and development tasks, while promoting best practices and coding standards. This includes the development of microservices where required.
Technical Problem Solving –
- When a Virtual Agent does not work, the Lead, working with the Technical Consultant on the account, needs to help identify and rectify the problem (if technical) within agreed SLAs.
Quality Assurance –
- Implement and enforce quality control processes, including code reviews and testing to ensure integration, reliability and maintainability.
Documentation –
- Create and keep comprehensive technical documentation, including architecture diagrams, design documents, and coding standards.
Risk Management –
- Find and mitigate technical risks proactively, ensuring project timelines and goals are met.
Sales Support –
- At times, technical stakeholders within customers want to better understand the stack before buying in. At these times, the Sales team may ask for the Lead to provide the technical answers (both during a technical session and/or when completing a procurement document).
REQUIREMENTS:
Qualifications –
- Master's or Bachelor’s Degree in Computer Science or related field.
Experience/Skills -
- Proven experience as a Software Architect or similar role.
- Extensive experience with: PHP 8+, MySQL 8, JavaScript, HTML & CSS.
Advantageous –
- Experience with integrating software solutions into various Customer Experience (CX) platforms.
- Experience with Cloud technologies and microservices architecture is a plus, specifically, MS Azure.
- Experience with Pre-sales Support.
ATTRIBUTES:
- Excellent leadership and mentoring skills.
- Effective project and time management skills.
- Exceptional problem-solving and critical-thinking abilities.
- Effective communication skills to collaborate effectively with cross-functional teams and clients.
- Software architecture design and patterns.
- Coding skills.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.
Desired Skills:
