About the position
JOB DESCRIPTION
Key Responsibilities:
- Managing Performance and achievement of team KPIs
- Monitor system health and performance, identifying and addressing potential issues
- Provides HR Systems Support for cross-functional teams, providing guidance and assistance in resolving technical challenges
- Identify and log System related changes in order to improve system performance based on input from key stakeholders
- Co-ordinate/Conduct User Acceptance testing on changes logged as well any system upgrades
- Effective management of escalated incidents and communication with related stakeholders, business and external vendors to resolve escalations
- Ensure reports are analysed and compiled accurately in order to provide feedback on individual & overall team performance as well as trends to the relevant stakeholders
- Continuously review areas of opportunity and trends and present suggested improvements to the HR Systems Team
- Master-Data Management in Core HR systems
Qualifications and Experience:- Diploma, Bachelor's degree or Postgraduate degree with Computer Science, Information Systems or National Diploma in Information Technology
- 3-5 years proven management experience in an IT Helpdesk / Shared Services environment
- At least 2 - 3 years functional experience required in a systems or HR support environment
- Good working HR Systems knowledge (e.g. Oracle HR, Dayforce (Ceridian), TMS, Recruitment Systems etc.)
- Knowledge of troubleshooting systems
- Customer service / user experience passion
- Understanding of the TFG business context
- A strong commitment towards professional service delivery & customer service
- An understanding of retail operational and systems environments
- ITIL knowledge or experience
- Database Administration
Skills: - Strong people management and interpersonal skills
- Review and Reporting
- Managing Change
- Business Case Contribution
- Business Process Modeling (BPM)
- Enterprise Readiness Assessment
- Perform Gap Analysis
- Human resources systems and tools
- Presentation Creation
- Spreadsheet Expertise
Behaviours: - Applies market and business insights in order to drive organisational objectives
- Effectively works with others to achieve shared goals
- Creates an environment that fosters and nurtures a culture of creativity which drives success
- Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
- Develops plans and prioritises initiatives that align to the organisational goals and objectives
- Understands and navigates dynamics created by processes, systems, and people
- Assesses and improves the efficiency, effectiveness, and quality of various work processes
- Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
- Interprets and simplifies complex and contradictory information when resolving organisational problems
- Takes accountability and ensures others are held to account on agreed upon performance targets
- Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
ABOUT US
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.
We're the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?
ABOUT THE TEAM
The human resources team strive to create the best experience for all employees throughout the organisation, focusing on people and culture. This team is responsible for talent acquisition, on-boarding, performance management, development, career progression, employee relations and remuneration.
