Team Leader

About the position

ABOUT THE JOB
The Team Leader is responsible for overseeing the performance of the Key Account Consultants. To communicate the goals of the team and ensure that these goals are achieved by providing guidance, training, support and identify developmental needs. Oversee performance and feedback. Recommend process changes. The main purpose of the Team Leader is to manage the team and their processes.

ABOUT YOU

• Must have strong organizational and analytical skills
• Planning, organizing, follow up and feedback
• Strong problem-solving skills and able to multitask
• Excellent communication and interpersonal skills
• Leadership and mentoring skills
• Goal driven, Service Delivery and People Development should be your passion
• Strong verbal and written communication
• Great business acumen
• You thrive in a fast-paced environment
• Vibrant, energetic and positive disposition

THE HATS YOU MAY WEAR

• Able to communicate with internal and external stakeholders at all levels.
• Ensure excellent customer service experience.
• Influence the team positively and lead confidently to achieve goals.
• Able to think out of the box to find solutions to problems and recommend process changes.
• Must be able to delegate, follow up and take necessary steps to improve performance.
• Create a fun positive and values driven working environment and be a mentor to the team.
• Ensure a safe and healthy work environment is created.
• Workforce planning, leading, and guiding.

EXPERIENCE

• Relevant leadership certificate or experience.
• 2-5 years' experience in a leadership role leading multidisciplined teams.
• Experience in a Contact Centre environment.
• Strong Leadership and Analytical skills.
• Ability to communicate clearly and effectively in all situations.
• Ability to handle multiple tasks and projects with high attention to detail.
• Excellent written and communication skills.
• Computer literate MS Office, Word/Excel/Power Point.
• Performance review feedback and mentorship.

Desired Skills:

• Call Centre
• team leader
• Leadership