Team Leader: Customer Call Centre
Six Sense Consulting
- R Undisclosed
- Permanent Intermediate position
-
Centurion
- Posted 16 Oct 2026 by Six Sense Consulting
- Expires in 3 days
-
Job 2646302 - Ref SSC001287
About the position
A well-established financial services business is seeking to appoint an Team Leader: Customer Call Centre.
The incumbent will be responsible for the efficient running of the call centre unit by supervising and providing effective end-to-end call centre service to claimants on processes.
Only people with previous experience in a Call Centre environment - financial may apply
Qualifications and Experience:
- Bachelor’s Degree/ Advanced Diploma in a Communications or Marketing or Customer Care related qualification.
- A call centre qualification will be advantageous.
- Relevant 5 years’ experience in a Call Centre-related environment of which 2 years must be on a supervisory level.
Technical and Behavioral Competencies Required:
- Planning, organising and coordinating.
- Personal mastery.
- Judgment and decision making.
- Ethics and values.
- Client service orientation.
- Ability to unpack Policies and Standard Operating Procedures and advise on processes.
- Proficient with PowerPoint, Excel, word, PowerPoint and MS project
- Strong understanding of operations.
- Comfortable working with customers.
- Knowledge of customer relationship management.
- Understanding of data entering.
- Customer service knowledge.
- Ability to identify training and coaching gaps.
Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
However, please keep a lookout on our website, [URL Removed] for available positions which may be inline with your career aspirations.
Desired Skills:
- Call Centre-related environment
- Supervisory level
- Customer relationship management
Six Sense Consulting
About the agency
Six Sense Consulting is a Level 1 BBBEE, Recruitment & Consulting Company that was formed in 2012. We provide highly qualified and skilled resources that are placed in blue chip companies where specialised competencies and skills are required.
We are the preferred and trusted recruitment professionals with extensive industry expertise to assist both our clients and candidates.
As a highly skilled team, we are committed to the provision of excellent customer service, quality staffing and competitive pricing.
We strive to continuously build strategic partnerships with our clients to ensure we provide a value add to their business and help our clients grow their business to achieve their overall goals.
We pride ourselves in world class recruitment technology to source the most talented candidates that are a perfect match to the clients job requirements, their culture and team
Six Sense Consulting is an Engineering, IT and Management Consulting Recruitment Company that provides technical and project management resources, systems and solutions to the Engineering, IT and Telecommunications sectors.
The company was formed in 2012 and employs highly qualified and skilled resources that are placed in blue chip companies where competencies and specialized skills are required.
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