Team Leader: Call Centre

About the position

A well-established and reputable law firm is seeking to appoint a dynamic and experienced Call Centre Team Leader to join their Banking Collections Department.

This role is best suited to a hands-on leader with a solid background in collections, team management, and performance optimisation.

The ideal candidate will be results-driven, able to motivate and guide a team to exceed targets while maintaining high standards of compliance and customer service.

Employment Equity: Open
Minimum Requirements

• Candidates must have at least 2 years’ experience in a similar team leader or supervisory role within a call centre or collections environment.
• Matric / Grade 12 (compulsory)
• Clear criminal and credit record
• Proficiency in English (additional languages beneficial)
• Willingness to work shifts, including weekends and public holidays if needed
• Basic computer literacy, including MS Office and email. 

Experience & Responsibilities

• Creating and launching call, SMS, and email campaigns. 
• Resolving queries and managing staff performance, including coaching and training.
• Conducting quality checks on calls and admin output.
• Supporting ad hoc managerial duties as required.

Skills & Competencies

• Strong administrative and organisational skills.
• Resilience under pressure and ability to handle challenging interactions with clients/debtors.
• Analytical thinking and a proactive approach to problem-solving.
• Effective interpersonal and leadership skills.

Desired Skills:

• CAll Cenre Team Leader
• Banking Collections
• Debt Collection
• campaigns

Employer & Job Benefits:

• Pension Fund
• Medical Insurance
• Bonuses