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Accredited Resource Consulting Services (Pty) Ltd

Team Leader: Call Centre

Accredited Resource Consulting Services (Pty) Ltd

  • R Undisclosed
  • Permanent Senior position
  • Pretoria
  • Posted 08 Jul 2024 by Accredited Resource Consulting Services (Pty) Ltd
  • Job 2575104 - Ref PTA000800

About the position

Join our client's dynamic legal team as a Call Centre Team Leader. In this critical role, you will leverage your extensive expertise in Debt Collection. Your deep understanding of Call Centre Collections, coupled with exceptional negotiation and communication skills, will be instrumental to their success. If you are a dedicated professional with a proven track record in Debt Collections, especially with ABSA Call Centre experience, we invite you to apply today.
Minimum Requirements:

  • Grade 12 / Matric
  • 5 year’s minimum experience
  • Strong communication skills
  • Fluent in Afrikaans & English
  • Proficiency in MS Word, Outlook. Good in Excel and Management of data


Experience Required:

  • Setting up of call campaigns, SMS and emails
  • Analyzing books and assist with the development and implementation of collection strategies in the ABSA Department
  • Ensuring that collection strategies are adhered to by staff members
  • Ensuring that collections strategies are reviewed and adapted in line with operational requirements and client expectations
  • Identifying and initiating actions and campaigns to optimize collections in the department
  • Identifying and initiating actions to reduce the exposure on the total book of the department
  • Providing stats to the client and attending meetings
  • Assist with handling and resolving queries
  • Assist with managing staff members, monitoring their performance and identifying coaching or training needs
  • Assist with quality assessments of calls and administrative functions of staff members in the call center
  • Assist with reports and assessments
  • Assist with ad hoc managerial functions as and when required by management or operational requirements.

Desired Skills:

  • banking collections
  • call centre team leader
  • campaigning
  • collections call centre
  • management
  • analysis
  • quality assessment

Accredited Resource Consulting Services (Pty) Ltd

About the agency

COMPANY OVERVIEW Founded in 1997, Accredited Resource Consulting Services (Pty) Ltd (ARCS) provides specialized human resource solutions to businesses across various industries. We focus on long-term partnerships, ensuring tailored workforce solutions that align with business goals. OUR SERVICES As a Level 2 B-BBEE contributor, we deliver HR and recruitment services locally and internationally. Recruitment & Talent Solutions - Permanent placements - Temporary & project-based employment - Executive & specialist search We ensure thorough candidate screening, including structured interviews, reference checks, and MIE verifications. HR & Payroll Outsourcing - Payroll processing & administration - HR compliance & advisory services We help businesses streamline HR functions, ensuring efficiency and compliance. Training & Development Through our ARCS Training Academy, we offer: IT & telecoms training - Soft skills & leadership development - Automotive software & systems training - Skills development facilitation - Apprenticeship & learnership management Our training programs equip employees with practical, industry-relevant skills to enhance workforce capabilities. OUR VISION & MISSION We aim to be a market leader in human capital solutions, exceeding client expectations through innovative recruitment and training services. Our mission is to provide value-driven support, helping businesses optimize talent and operations. OUR VALUES - Integrity – Ethical, transparent, and professional service. - Excellence – High-quality, results-driven solutions. - Commitment – Adaptability and client-focused solutions. RECRUITMENT EXPERTISE ARCS specializes in industry-specific recruitment, offering: - Tailored hiring solutions to match business needs. - Comprehensive screening with MIE background checks. - End-to-end recruitment support, including advertising and headhunting. - Dedicated account management for a seamless hiring process. ARCS TRAINING ACADEMY Our training programs focus on skills development, ethics, and workforce empowerment. We ensure international standards while contributing to social responsibility and skills upliftment in disadvantaged communities.

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Job expired on 2024/07/11

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