About the position
The Systems Engineer (Fortinet NSE4/FCP) will play a critical role in delivering technical expertise for Fortinet solutions, supporting both pre-sales and post-sales activities. This role involves collaborating with sales teams, channel partners, and customers to design, implement, and optimize Fortinet-based cybersecurity and networking solutions. The ideal candidate is a proactive, customer-focused professional with strong technical knowledge of Fortinet products and a passion for delivering exceptional service.
Key Responsibilities
Pre-Sales Responsibilities:
- Collaborate with the sales team to identify customer needs and design tailored Fortinet-based solutions (e.g., FortiGate, Forti Manager, Forti Analyzer, Forti SIEM, etc.).
- Conduct technical presentations, product demonstrations, and proof-of-concept (PoC) deployments to showcase Fortinet solutions to prospective clients.
- Develop solution architectures, technical proposals, and Bills of Materials (BoMs) to meet customer requirements.
- Provide expert guidance on Fortinet product capabilities, including next-generation firewalls (NGFW), SD-WAN, zero-trust network access (ZTNA), and secure access service edge (SASE) etc.
- Assist in proposing solutions to RFPs, RFIs, and tenders with accurate and compelling technical content.
- Stay updated on industry trends, competitive landscapes, and Fortinet’s product roadmap to position solutions effectively.
Post-Sales Responsibilities
- Lead the implementation, configuration, and deployment of Fortinet solutions to ensure successful customer onboarding.
- Provide hands-on technical support for troubleshooting, optimization, and performance tuning of Fortinet products post-deployment.
- Conduct knowledge transfer sessions and training for customers and partners on Fortinet solutions.
- Collaborate with customers to ensure seamless integration of Fortinet products into their existing IT environments.
- Work closely with Fortinet’s technical support teams and the company’s internal resources to resolve complex technical issues.
- Document implementation processes, configurations, and best practices to ensure customer satisfaction and repeatability.
General Responsibilities
- Act as a trusted technical advisor to customers, partners, and internal teams, fostering strong relationships.
- Maintain up-to-date knowledge of Fortinet’s product portfolio and emerging cybersecurity trends.
- Contribute to the development of internal processes, tools, and methodologies to enhance service delivery.
- Participate in industry events, webinars, and training sessions to promote the companies and Fortinet solutions.
- Collaborate with cross-functional teams, including product management, marketing, and technical support, to drive business objectives.
- Keep up to date Certifications across assigned Vendors.
- Upskill in new technologies according to business needs.
Qualifications and Skills
Required:
- Fortinet NSE4 certification (NSE5, NSE6, or NSE7 is a plus).
- Fortinet Certified Professional (FCP) certification in Network Security or equivalent.
- 3+ years of experience in a systems engineering role, with a focus on cybersecurity and networking solutions.
- Proven experience in pre-sales and post-sales activities, including solution design, implementation, and support.
- In-depth knowledge of Fortinet products, including FortiGate firewalls, Forti Manager, Forti Analyzer, SD-WAN, and related technologies.
- Strong understanding of networking protocols (TCP/IP, VPN, BGP, OSPF) and cybersecurity principles (firewall policies, IPS, antivirus, etc.).
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Willingness to travel across South Africa as needed to support customers and partners.
- Competent in English language written and spoken
Preferred
- Additional certifications such as CCNA, CCNP, or other vendor-specific certifications (e.g., Palo Alto, Cisco, Check Point).
- Experience working in a distribution or channel-focused environment.
- Familiarity with cloud security, SASE, or zero-trust architectures.
- Knowledge of ITIL frameworks or project management methodologies.
- Fluency in additional languages is an advantage.
Key Competencies:
- Customer-centric mindset with a focus on delivering exceptional service.
- Strong problem-solving and analytical skills.
- Ability to manage multiple projects and prioritize effectively under tight deadlines.
- Proactive and adaptable approach to evolving customer needs and technologies.
- Team player with a collaborative spirit and a passion for technology.
Why Join the company?
- Be part of a global leader in cybersecurity distribution, working with cutting-edge Fortinet technologies.
- Opportunity to grow your career in a dynamic and supportive environment.
- Collaborate with a diverse team of professionals across Africa and beyond.
- Competitive salary, benefits, and opportunities for professional development.
- Contribute to empowering organizations with secure, innovative solutions.
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.
Desired Skills:
- Systems Engineer
- Fortinet NSE4
- pre-sales and post-sales
- SD-WAN
