About the position
We’re seeking an experienced Systems Engineer with 3–4 years of Tier 2 support experience to join our dynamic IT operations team. The ideal candidate will have strong expertise in Microsoft 365 (non-negotiable), as well as hands-on experience with AWS, Azure, and a range of enterprise infrastructure technologies. You’ll play a key role in maintaining, supporting, and optimizing our IT systems to ensure maximum uptime, performance, and reliability across the organization.
Key Responsibilities
- Deliver Tier 2 systems support for enterprise infrastructure.
- Administer and manage Microsoft 365 environments.
- Maintain and support Windows Server infrastructure.
- Configure and optimize VMware virtual environments.
- Manage and support Dell storage and backup solutions.
- Administer Cisco UCS servers and infrastructure.
- Configure and troubleshoot Cisco routing and switching.
- Support Mimecast email security and archiving solutions.
- Assist with cloud infrastructure management across AWS and Azure.
- Monitor system health, performance, and capacity.
- Participate in infrastructure upgrades, migrations, and projects.
- Document system configurations, standard procedures, and troubleshooting processes.
Skills & Experience
- 3–4 years of experience in Systems Engineering or IT Infrastructure Support.
- Strong proficiency in Microsoft 365 (essential).
- Hands-on experience with AWS and Azure cloud environments.
- Solid understanding of Windows Server administration.
- Experience with VMware virtualization platforms.
- Proficiency with Dell storage and backup technologies.
- Knowledge of Cisco UCS, routing, and switching.
- Familiarity with Mimecast email security solutions.
- Excellent troubleshooting, analytical, and communication skills.
- Ability to work both independently and within a collaborative team environment.
Qualifications
- Matric and relevant industry certifications (e.g., Microsoft, AWS, Cisco, VMware).
- Experience supporting enterprise IT environments.
- Exposure to ITIL practices and service management tools.
Desired Skills:
- M365
- AWS
- Azure
- Windows Server
- VMWare
- Cisco UCS
- Mimecast
Desired Qualification Level:
About The Employer:
