About the position
We are seeking a proactive and analytical Systems Analyst to join our team in delivering high-quality, business-aligned IT solutions. In this role, you will be responsible for understanding and translating business requirements into effective system designs that drive operational efficiency. You will ensure optimal system performance and stability through thorough support, troubleshooting, and continuous improvement initiatives.
What you’ll do:
Analyse current systems solutions and business requirements
- Interpret and provide input to translate business requirements into business requirement definitions and specifications
- Analyse and evaluate required system enhancements
- Analyse existing systems and interfaces for modification / improvement purposes
Design new or enhanced systems to accommodate business needs
- Participate in the process design or re-design and translate business / user requirements / processes into less complex system design
- Design less complex system enhancements
- Change systems specifications based on testing problems / changing requirements
- Design interfaces and solutions with other systems
- Adhere to the change request process
- Complete peer review of team change requests submissions
- Provide input to deployment plans based on designs
Testing of proposed solutions
- Develop system test plans for system, regression and integration testing
- Perform systems testing and integration testing, and feedback results
- Assist business and external stakeholders with functional and integration testing of solutions and changes for sign-off
Participate in the implementation of new solutions to ensure successful integration into current environment
- Manage the creation and hand-over of the system administration procedures
- Participate in the post-implementation reviews for completed projects
Support current solutions
- Attend to user queries, incidents and requests as per ways of working
- Ensure the stability of the existing systems environment in line with agreed SLA’s
- Provide input to development/programming and technical support teams
- Provide functional guidance
- Complete peak checks and reporting during peak periods
Collaborate with and support ITS and the Business
- Integrate with relevant business and IT teams
- Provide system input to design of user training material
- Provide operational support to the business areas
- Provide knowledge transfer and support to team members
- Collaborate with 3rd party service providers for operational, technical and functional support
Create and maintain documentation
- Develop and maintain all relevant SDLC documentation
- Document, publish and maintain system design (new system developments and enhancements) and all interfaces with other systems
- Update standby and support manuals.
Your expertise:
- 3 - 5 years relevant IT experience
- Retail experience advantageous
- Strong XML and relational database knowledge
- Strong SQL Query, SQL DBA and SSIS (SQL Server Integration Services) knowledge and experience
- Knowledge on Cloud technologies and principles
- Working knowledge of various system integration formats
Qualifications required:
- Minimum 3 years IT degree/diploma
Additional criteria:
- Able to work independently on less complex projects and improvements
- SDLC and testing methodology knowledge
- Supply chain knowledge/understanding advantageous
- Takes ownership, accountability and is self-motivated
- Attention to detail
- Is aware of and responsive to internal and external events and influences on the technical landscape
- Ability to research technology-related concepts, trends and best practices, and apply findings
- Appropriately derives and organises the essence of information to draw solid conclusions
- Looks beyond symptoms to uncover root causes of problems to be solved
- Synthesises data from different sources to identify trends
- Demonstrates a results-oriented mindset in planning and implementing activities/projects
- Monitors and tracks progress to ensure delivery of all planned commitments, and keeps the appropriate people informed
- Prepares clear, well-structured presentations using a variety of tools and techniques
- Prepares written reports and briefs and communicates ideas clearly
- Discusses issues and exchanges information with partners to identify areas of mutual interest and benefit
- Convinces others by identifying benefits for all; looks for ways to increase the value of the partnership for all parties
- Adjusts to work effectively within new work structures, processes, requirements, or cultures
- Actively seeks out positive spin-offs of change and investigates ways in which change can be used
- Anticipates change and continuously remains prepared for change
- Demonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to change.
Other information applicable to the opportunity:
- Permanent Position
- Location: Cape Town
- Environmemt: Hybrid - will be required to perform standby duties on rotational basis
Desired Skills:
- Adaptability
- Authenticity
- Partnership
- Ingenuity
- Mastery
