Support Technician - Vredenburg

About the position

Job Title: L1 Technician


This contract role is based in Vredenburg

Key Responsibilities

• Provide first-line support for hardware, software, and network-related issues.
• Log, track, and manage incidents and service requests through the ticketing system.
• Troubleshoot and resolve common technical issues (e.g., password resets, email access, device setup).
• Assist with onboarding and offboarding processes, including user account setup and access provisioning.
• Perform basic system checks and maintenance tasks as required.
• Maintain accurate documentation of incidents, resolutions, and processes.
• Ensure adherence to SLAs and internal service delivery standards.
  
  Required Experience & Qualifications
• Own Vehicle
• + 2 years' experience in an IT support or service desk environment.
• Relevant IT qualification or certification (e.g., A+, N+, or equivalent) is advantageous.
• Basic understanding of IT systems, networks, and end-user devices.
  Technical Skills
• Familiarity with Windows operating systems and Microsoft Office applications.
• Basic knowledge of Active Directory (user account management, password resets).
• Understanding of ticketing systems and IT service management principles (ITIL exposure beneficial).
• Basic troubleshooting skills across hardware, software, and connectivity issues.
  
  Key Competencies
• Strong communication and customer service skills
• Problem-solving mindset with attention to detail
• Ability to prioritise and manage multiple requests
• Willingness to learn and develop technical skills
• Team-oriented with a proactive approach

Desired Skills:

• Desktop Support
• A+
• N+
• Active Directory
• Network
• SLA

Desired Qualification Level:

• Grade 12 / Matric