About the position
We are looking for hands-on Support Technician's to install, maintain and repair Point of Sale (POS) and IT equipment across multiple customer sites. This is a field-based role with daily travel-ideal for someone who enjoys troubleshooting on-site, working independently, and delivering excellent customer service within strict SLAs.
Location requirement (Non-negotiable)
Candidates must be based in and reside in one of the following areas: Hermanus, Vredendal, Kimberley, Nelspruit, Bloemfontein, Carnarvon, George, Richards Bay, Ladysmith.
What you'll be doing:
Resolve customer queries and technical issues within agreed SLA timelines
Perform on-site installations, repairs, maintenance and testing on POS and desktop equipment
Diagnose faults, troubleshoot problems, and implement the best-fit solution
Drive first time-fix outcomes and reduce repeat callouts
Maintain strong customer relationships through professional, customer-centric service
Update and manage service calls with clear notes and work details completed on site
Follow Quality Management System (QMS) processes and guidelines from the Field Service Manager
Maintain sufficient boot stock and complete required administration on time
What we're looking for:
Qualifications
Matric (Grade 12)
CompTIA A+ and N+ (required)
Electronic skills
ITIL Foundation (advantageous, not required)
Experience
± 2 years' experience maintaining equipment in an IT environment
± 1 year supporting desktop equipment
Experience with POS devices is advantageous
Skills
Strong troubleshooting and problem-solving ability
Comfortable working independently and under pressure
Excellent communication and customer service skills
Strong time management, prioritisation, and attention to detail
Proactive, reliable, and flexible with a continuous learning mindset
Other requirements
Valid driver's license
Own reliable vehicle
Must reside in one of the specified areas listed above
Credit and criminal checks will be conductedWe are looking for hands-on Support Technician's to install, maintain and repair Point of Sale (POS) and IT equipment across multiple customer sites. This is a field-based role with daily travel-ideal for someone who enjoys troubleshooting on-site, working independently, and delivering excellent customer service within strict SLAs.
Location requirement (Non-negotiable)
Candidates must be based in and reside in one of the following areas: Hermanus, Vredendal, Kimberley, Nelspruit, Bloemfontein, Carnarvon, George, Richards Bay, Ladysmith.
What you'll be doing:
Resolve customer queries and technical issues within agreed SLA timelines
Perform on-site installations, repairs, maintenance and testing on POS and desktop equipment
Diagnose faults, troubleshoot problems, and implement the best-fit solution
Drive first time-fix outcomes and reduce repeat callouts
Maintain strong customer relationships through professional, customer-centric service
Update and manage service calls with clear notes and work details completed on site
Follow Quality Management System (QMS) processes and guidelines from the Field Service Manager
Maintain sufficient boot stock and complete required administration on time
What we're looking for:
Qualifications
Matric (Grade 12)
CompTIA A+ and N+ (required)
Electronic skills
ITIL Foundation (advantageous, not required)
Experience
± 2 years' experience maintaining equipment in an IT environment
± 1 year supporting desktop equipment
Experience with POS devices is advantageous
Skills
Strong troubleshooting and problem-solving ability
Comfortable working independently and under pressure
Excellent communication and customer service skills
Strong time management, prioritisation, and attention to detail
Proactive, reliable, and flexible with a continuous learning mindset
Other requirements
Valid driver's license
Own reliable vehicle
Must reside in one of the specified areas listed above
Credit and criminal checks will be conducted
Desired Skills:
- A+
- N+
- MCSE
