Support Technician at Sabenza IT & Recruitment
DCV Sabenza IT and Recruitment
- R1.00 - R2.00 per hour
- Contract Senior position
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Roodepoort
- Posted 07 Nov 2025 by DCV Sabenza IT and Recruitment
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Job 2626802 - Ref 878000013197069
About the position
We’re looking for a highly capable Services Technician to join our IT support team. In this role, you’ll deliver 2nd Level Application and Technical Support to clients both onsite and remotely. You’ll take ownership of end-user incidents and requests—resolving issues related to devices, operating systems, and business applications—while maintaining strong communication and adherence to SLA timelines.
Key Responsibilities
Technical Support
- Provide remote and onsite technical support to end-users.
- Support Windows and Apple Mac OS environments, MS Office Suite, and business applications.
- Deliver VIP-level support to executive users.
- Troubleshoot software and hardware incidents, performing root cause analysis and resolution.
- Collaborate with vendors and internal teams to resolve complex issues.
Ticket Management
- Manage incidents and requests via the ITSM tool.
- Maintain accurate and up-to-date ticket information.
- Ensure timely resolution of tickets in line with SLAs.
- Escalate issues where necessary and follow up until closure.
Client Engagement
- Communicate effectively with stakeholders, users, and management.
- Keep users informed of progress, priority changes, and resolution timelines.
- Confirm satisfaction with resolutions prior to ticket closure.
Qualifications & Experience
- Minimum 5 years’ experience in an IT Desktop Support environment.
- Matric and Degree or relevant Diploma in IT or related field.
- CompTIA A+ and Network+ certifications required.
- MCSE / MCSP, Apple Mac Certification, ITIL Foundation, or relevant IT Diploma – advantageous.
- Valid Driver’s License required.
Desired Skills:
Desired Qualification Level:
About The Employer:
DCV Sabenza IT and Recruitment
About the agency
Dedicated to the recruitment of IT professionals
Sabenza iT is a South African registered business focusing on Finance, Engineering, SAP and general iT recruitment. We have over 18 years' experience in recruiting in South Africa, Australia, Europe, South America and Asia and have worked with a number of large companies offering the best service. We at Sabenza iT understands the changing market and we mold our services around each of our client's needs to offer a personal service. Sabenza iT has forged strong relationships with both Clients and Consultants by ensuring both parties get the most out of every placement. Our Head Office is based in South Africa and we have a satellite office in the UK so that we can keep in contact with expats who may consider returning to South Africa and so that we can offer our services globally for Consultants looking to go to South Africa and Consultants who are looking for opportunities abroad.
We at Sabenza recognize the difference it makes to maintain good client relationships and we are keeping our client base niche and manageable in order to give the best service possible. We have gained a good reputation in the market place and have built a very large network and database of consultants that we draw from for each role. We are able to send applications within 24 hours of receiving a role profile or spec. We use one of the best Database software tools available to keep our database up to date and very fast to search.
Sabenza iT does not only use job-sites, we headhunt and we use our network to find our clients the right Candidates. We have a strong Facebook presence and we have over 12,000 LinkedIn connections.
For further information, please visit our website www.sabenzait.co.za or call me at any time on Tel: 0330040131.
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