Support Resource Officer - (Dispatcher)
DAV
- R Undisclosed
- Permanent Intermediate position
-
Braamfontein (Braampark)
- Posted 25 May 2026 by DAV
- Expires in 34 days
-
Job 2639554 - Ref 817949621427318
About the position
Emergency Dispatch Coordinator
Rivonia, Johannesburg (On-site)
Permanent Role
Closing Date: 29 May 2026
About the Company
Our client is a well-established and reputable organisation within the emergency medical services and healthcare sector. Operating a national footprint, they are committed to delivering rapid, reliable, and high-quality emergency response services. Their contact centre plays a critical role in ensuring life-saving interventions are dispatched efficiently and effectively.
Role Purpose
The Support Resource Officer (Dispatcher) is responsible for coordinating emergency response vehicles using a Computer Aided Dispatch (CAD) system to ensure timely assistance to incidents.
The role also involves assisting in receiving, logging, and prioritising both emergency and non-emergency calls, while determining the appropriate response and level of care required.
Key Responsibilities
- Dispatch emergency vehicles in accordance with CAD system protocols
- Receive, prioritise, and log incoming emergency and non-emergency calls
- Process and coordinate incident alerts efficiently
- Support the contact centre with general administrative tasks
- Ensure accurate data capturing and communication during high-pressure situations
Requirements
Essential:
- Grade 12 (Matric)
- Exposure to a Contact Centre or Emergency Contact Centre environment
Advantageous:
- BAA / Level 3 First Aid Certification
- 1-3 years' experience in dispatching within an EMS contact centre
Skills & Competencies
- Strong computer literacy (Microsoft Office)
- Knowledge of dispatch systems and vehicle coordination
- Understanding of emergency care environments
- Excellent typing skills and attention to detail
- Strong verbal and written communication in English
- Knowledge of geographical locations
- Professional telephonic and email etiquette
- Ability to perform under pressure in time-critical situations
Additional Information
All applicants will be considered in line with the organisation's Employment Equity Plan. Preference may be given to candidates who meet the minimum requirements and align with EE objectives.
How to Apply
If you meet the above criteria and are interested in this opportunity, please submit your application to [Email Address Removed] before 29 May 2026.
Desired Skills:
- Emergency Dispatch Coordination
- Call Handling
- Typing & Data Capturing
- Customer Service Orientation
- Attention to Detail
- Telephonic & Email Etiquette
DAV
About the agency
WE PARTNER WITH THE BEST IN BUSINESS TO DELIVER THE BEST TO BUSINESS
DAV partners with national & international blue chip firms to provide specialist recruitment services in the following segments:
• Commercial
• Financial Markets
• IT & Telecoms
• Engineering
• Supply Chain Management
• Executive Search
As one of Africa’s leading recruitment firms, our place in this world is to help others find theirs.
As an Adcorp Group firm, we are galvanised by our Group’s Purpose to enable agile, focused and skilled workforces for the future, workforces that are inclusive of people of all abilities, genders, ages and ethnicities; workforces that make a positive contribution to society.
DAV doesn't just fill a vacancy. We pride ourselves in delivering a trusted, consistent and specialised recruitment service that is unmatched in Africa.
We offer:
• Highly competent and passionate recruitment specialists that understand you and the markets you operate in and that have a clear understanding of your priorities, your workforce culture and your ambitions
• The ability to consistently attract and match the highest quality candidates best suited to deliver your business growth strategies and produce consistent successes for you
• Deep partnerships with leading corporates. We partner with the best in business to deliver the best to business
• Unrivalled reach, scale and world-class technology
• Demonstrated success in supporting our partners achieve their workforce Diversity, Equity and Inclusion programs.
The truth is simply this: we have a rich and trusted legacy of precision recruitment; recruitment by the best, of the best, for the best. We know why we're here. We love what we do and we won't rest until you receive the absolute best of who we are.
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