About the position
Keep industrial IoT running — on site and from anywhere.
A software-focused industrial IoT team building AI-augmented solutions that improve productivity, safety, and operations across heavy industry. Our work combines deep domain knowledge with enterprise-grade software engineering and modern cloud infrastructure.
They need Support Engineers who are just as comfortable mounting sensors on conveyor belts and flotation cells as they are diagnosing Azure IoT, Docker, Linux, and OPC issues remotely. This is a hands-on role that blends field commissioning with structured shift-based remote support.
If you like solving real technical problems and working with instrumentation, machine vision, and industrial IoT systems, this is the role.
What You’ll Do
• Install and commission machine vision systems (IP cameras, IP lasers, network switches, LED lights, etc.) on client equipment such as conveyor belts and flotation cells, covering:
– Sensor mounting, configuration and troubleshooting
– Network connectivity and configuration
– Low-voltage power supply installation and configuration
– Assisting with software installation
– Ongoing maintenance of hardware and software
• Provide handover and training to clients on first-line support and basic troubleshooting
• Deliver ongoing remote sensor health monitoring and diagnostics, including:
– Remote monitoring and maintenance of all deployed sensors
– Liaising with clients to troubleshoot issues and provide guidance
– Debugging sensor, OPC connectivity and data integrity problems
– Troubleshooting instrumentation hardware, machine vision systems, sensor connectivity and performance
– Developing automated troubleshooting tools and SOPs for recurring issues
• Provide remote technical support across software and infrastructure environments:
– Azure infrastructure, Azure IoT Hub, Azure IoT Edge and Azure Arc
– Containerised applications (Docker), deployments, logs and service availability
– Linux-based systems, services, configurations and remote access
– OPC UA/DA connectivity, PLC integration and industrial data communication
– Database, data collection, data integrity and synchronisation issues
– Network connectivity, infrastructure and communication issues
• Assist with software installation, configuration, deployment, upgrades and ongoing maintenance
• Liaise with internal and client IT teams on infrastructure architecture, network connectivity and requirements before site installations
• Provide continuous remote technical support through a structured shift-based arrangement (including evening shifts)
• Assist with commissioning work (remote software installation and sensor configuration) when support demand allows
RequirementsWhat You Bring
Minimum requirements
• Bachelor’s degree or diploma in Electrical or Electronic Engineering (or related qualification)
• Willing to work shifts, including evening shifts
Desired experience
• 2–4 years in mining, instrumentation, electronics or IT support
• Technical support and troubleshooting experience in the mining industry (beneficial)
• Experience with electronic equipment (power supplies, PLCs, IP cameras, Wi-Fi, network switches)
• Electronic fault-finding, hardware diagnostics and component replacement
• Networking (configuration, connectivity troubleshooting, server administration, firewalls)
• Database administration (SQL, PostgreSQL, monitoring, maintenance, data integrity)
• Microsoft Azure, Azure IoT Hub, IoT Edge, Azure Arc, Docker, containerised applications and Linux
• OPC UA/DA communication, configuration and troubleshooting
• Minerals processing and industrial automation experience (beneficial)
Ready to keep industrial IoT technology running?
Apply now.
Desired Skills:
- Azure IoT
- Docker
- Linux
Desired Qualification Level:
- Degree
About The Employer:
