Support Desk Coordinator

About the position

Our awesome client is looking to appoint a client centric individual with high energy levels and drive to manage tickets and calls logged with the Support Desk.

You will be responsible for the coordination and prioritisation of service tickets; answering, evaluating and prioritising incoming telephonic, voicemail, emali and in-person requests for technical support; allocation fo Technicians (remote and on site) to resolve client issues and continuous follow up to ensure that SLA's are met and client satisfaction ensured.

To qualify for this role you will need:

• 6years previous experience within the IT industry
• Experience in support desk coordination and management (not technical support, but support service coordination)
• Passion for client service
• Love of technology

Desired Skills:

• Support desk coordination
• Service desk coordination

About The Employer:

Great employer in the IT industry that proudly offers a wonderful culture and huge prospects to develop your long term career